Anyone from tsohost here?

Dried Graze said:
I haven't bothered with the forum yet. I sent a few e-mails over the past few days from the same Gmail address I've used before.
Click to expand...
Don't presume the worst, then. I highly doubt they're just ignoring you or whatever you're wanting to imply. Maybe they're having problems receiving e-mail, maybe your e-mail is being filtered as junk, maybe gMail is playing up, etc etc etc. Bother with the forums. Bother with the phone support!

Oh the bother!

:rolleyes:

</rant>

[I am in no way shape or form connected to tsohost, by the way :p]
 
If you post the email address in this thread I can look into it for you. I'm afraid I don't know your account from your OcUK username :).

Edit: If you're Will (as your OcUK trust suggests) and your surname begins with an 'H', you'll receive a reply shortly. This enquiry was put on hold as we weren't quite sure what we were going to do with regard to the autoinstaller.
 
Last edited:
In the days before TSOhost was taken over, Darren used to reply almost immediately. This obviously set a bench mark as to what we could expect from TSO's support. However, since the take over it has been slower but the replies are still within several hours and sometimes at some crazy times of the night!

At the end of the day you can't expect immediate support considering how little we pay for the hosting and for the multitude of services we get in return.

Out of interest, does Darren still play any role within the company?
 
Even a response in several hours is good. I would guess a lot of it is priority based too.
I would also guess that Darren is a silent partner, but I have no idea really!
 
Felix said:
Out of interest, does Darren still play any role within the company?
Click to expand...

Yes, very much so. He is still a shareholder in the combined company and handles a lot of Tsohost support. He'll be coming to work full time for the company from our Docklands office in June after his final year at uni.

Tsohost has grown a lot in the past year and it's no longer always possible to provide instant responses to support emails. We therefore have to prioritise requests - for instance something which is service affecting (customer exceeded bandwidth allowance perhaps) take priority over less urgent requests (how do I... type queries). Customers now also have available telephone support during office hours which many find useful although personally I think that email is more efficient. We're also putting live a ticketing system shortly which will allow you to set your own priority on a support/sales enquiry.
 
1337z0r said:
Is there a way to cap my sites bandwidth so i dont go over it?
Click to expand...

If you're talking about with Tso, the system doesn't let you go over your bandwidth allowance. It warns you by email as you get close to the limit then suspends your site when you hit it until such time as the month rolls over or you upgrade your package.
 
Beansprout said:
Don't presume the worst, then. I highly doubt they're just ignoring you or whatever you're wanting to imply. Maybe they're having problems receiving e-mail, maybe your e-mail is being filtered as junk, maybe gMail is playing up, etc etc etc. Bother with the forums. Bother with the phone support!

Oh the bother!

:rolleyes:

</rant>

[I am in no way shape or form connected to tsohost, by the way :p]
Click to expand...

I wasn't implying anything.

Adz said:
If you post the email address in this thread I can look into it for you. I'm afraid I don't know your account from your OcUK username :).

Edit: If you're Will (as your OcUK trust suggests) and your surname begins with an 'H', you'll receive a reply shortly. This enquiry was put on hold as we weren't quite sure what we were going to do with regard to the autoinstaller.
Click to expand...

I received it thanks.
 
You must log in or register to reply here.
Back
Top Bottom