ANyone getting problems with modems keep bricking.....

Gavin

Gavin

Gavin

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Bromley
ANyone getting problems with virgin media modems keep bricking.....

ive had 3 engineer visits now, and the modems just brick everytime they try and activate them. They say it seems to be something to do with the 50mb internet that went live here at the same as the modems going down..

Got my 4th visit due 4-7. lets see what happens this time as im stuffed without the net. Amazing how many things you take for granted.

Least i have my pda for backup and am using that a usb lead so hsdpa isnt to bad.
 
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4th visit 2 more modems and still nothing................

Engineer left me one ive just rung up to sort it and yep youve guessed it bricked............

Ive told them if they put me on a lower package then it will work and equally if they put me on 50 it will work

If they put me on a lower package then i loose my discounts and if they put me on 50 then i have to stay on it for a year!!!

gfrrrrrrrrrrrrrrr

a week with no net..

god they are monkeys when there is tech problem
 
virgin tech@??????your joking?

unless i can talk punjabi i have no chance.......

the engineers just leave me a modem now!
 
Raise a complaint, they have 28 days and acknowledge and do start doing something about it. This obviously needs some senior network tech to look into it. Try the newsgroups too, they tend to be more helpful.
 
Gavin said:
virgin tech@??????your joking?

unless i can talk punjabi i have no chance.......

the engineers just leave me a modem now!
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goto the newsgroup there is a newsgroup for support with paid employees answering querys and booking engineers.

probably signal issues for you anyway did they ever check the signal levels and have a network guy check the cabinet?
 
all i need is a english number that i can speak to a english person and explain the situation to..............

trying customer relations.
 
arknor said:
goto the newsgroup there is a newsgroup for support with paid employees answering querys and booking engineers.

probably signal issues for you anyway did they ever check the signal levels and have a network guy check the cabinet?
Click to expand...

nothing wrong there what so ever.

its something to do with the 50mb docsis 3 platform and the fact they are moving 20mb users on to it.

If i have a new modem with a new mac address and then ring to activate it, Virgin can access the modem and then when they send the config file to the modem to tell it im a 20mb customer and it reboots its then dead and wont do anything and is dead to virgin as well

So its being told to access the wrong server/what ever it is.

As i said 2 4 10 and 50 customers are all ok but they cant give me 50mb for a week till its fixed without me signing up for a new 12 month contract and they can put me on a 2 4 10mb package either with out me losing my loyalty discounts¬!!

Computer says no
 
no point posting here mate, besides telling us that you still have a problem

only virgin can fix it for you

best of luck though!
 
update still nothing although both engineers and customer services acknowledge if i was on 50mb or 10 4 2mb id be ok......

Its so frustrating i havnt been with out internet this long for over 10years!

ive been told to just wait and the modem will lock on when its fixed!

CRAZY!

Adrian which forum is that mate?
 
still nothing from tech, customer services or the press office.

Give it till monday then ill have to cancel the lot and get adsl as the 5 visits from engineers have cost me £250 alone
 
eh?
if the modem is bricking you certainly shouldn't be getting a bill as it's a fault, if you haven't done already post everything on the cable forums (as linked above), as it sounds like something is wrong not only with the modem but with whoever is billing the account for callouts when there is a problem (you should only ever get billed for faults that aren't with VM's equipment, if there isn't a fault, or you've damaged the equipment).
 
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