Anyone got a HP networked printer?

Burnsy2023 · 24 Oct 2012 at 16:46

I'm trying to debug and issue with a HP printer (CP3525n) whereby it seems to report offline to clients. A restart usually solves this. I'm not sure if this is related but when I ping it I'm getting very high response times >300ms. Can someone ping a HP printer with a jetdirect card and tell me is this is normal?

brendy · 24 Oct 2012 at 16:49

It isnt running low (but not out) of toner per chance?

Burnsy2023 · 24 Oct 2012 at 16:51

brendy said:
It isnt running low (but not out) of toner per chance?

Nope.

PCDave · 24 Oct 2012 at 17:01

Not sure if this might help...http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/

Burnsy2023 · 24 Oct 2012 at 17:16

PCDave said:
Not sure if this might help...http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/

No luck unfortunately.

brendy · 24 Oct 2012 at 17:24

Only other thing I can think of is an ip conflict then, any mobiles etc? If you turn the printer off, can you still ping the address?

Burnsy2023 · 24 Oct 2012 at 17:27

brendy said:
Only other thing I can think of is an ip conflict then, any mobiles etc? If you turn the printer off, can you still ping the address?

I don't think it's a ip conflict. Can't ping the address when off.

Burnsy2023 · 24 Oct 2012 at 17:29

The ping is also pretty erratic.

brendy · 24 Oct 2012 at 17:32

Is it plugged in via a 4 port hub etc or straight to the wall?

#Chri5# · 24 Oct 2012 at 17:39

Any new firmware for it?

PhillyDee · 24 Oct 2012 at 17:44

I had this problem with an external USB jetdirect card, it was a DHCP issue, but I cannot remember how I sorted it. It only happened when another PC was on, and it seemed to kick the jet direct off the network, despite having different IPs.

SourChipmunk · 24 Oct 2012 at 17:57

Those ping responses look like a bad network cable. Start swapping parts.

Do you have a spare JetDirect card? Any chance of trying a different network port?

Also, are users connecting to the printer through a Windows print server?

nightmare99 · 24 Oct 2012 at 17:59

Is it set to a static ip or are you using a dhcp reservation?
If its static try giving it a reservation and setting it to dhcp and vice versa.

Burnsy2023 · 25 Oct 2012 at 11:14

brendy said:
Is it plugged in via a 4 port hub etc or straight to the wall?

Into a gigabit switch, there is another printer on that switch which doesn't have any issues.

#Chri5# said:
Any new firmware for it?

Yes, updated but no change.

SourChipmunk said:
Those ping responses look like a bad network cable. Start swapping parts.

Do you have a spare JetDirect card? Any chance of trying a different network port?

Also, are users connecting to the printer through a Windows print server?

Not the cable. I don't have a spare jet direct card unfortunately. It is going through a print server but it does the same on my machine with it set up direct.