Anyone had bad experiences with BT?

Trusty

Trusty

Trusty

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Hey,

We just took out a new broadband service with BT as the wannadoo service was rubbish for us.

Has anyone here had a bad experience with the BT Home Hub? Ours just keeps on turning off and on for no apparant reason. I've had a look on the back and it seems the DSL cable doesnt sit firmly in the socket, could this be a potential problem for the broadband to switch on/off constantly?

Would it be worth shelling out on a decent ADSL router?

Thx
 
didnt use the homehub but iv had problems with BT, when our internet went down it took 12 phone calls, 5 days, and £45 in phone bills to find out that they had cancelled our account for no reason. needless to say ill never be going anywhere near bt again.

as for the homehub its usually better to get a decent router iv found, as the three free company ones iv had were all rubbish.
 
I think everyone has had trouble with a homehub! I dont think I've ever read anything good about it!

My advice to anyone with a home hub, spend 30-40 quid and get a decent netgear or linksys.
 
I had the same with BT, just gone to o2 and I'm glad I did.

The home hub was pants, constant drop outs and the wireless was poor. Get a decent router, or better still if you are still in the 'cooling off' period ditch 'em and go elsewhere (o2 is great, discount as well if you are a o2 mobile user) depending whats available from your exchange.
 
Chasser said:
I had the same with BT, just gone to o2 and I'm glad I did.

The home hub was pants, constant drop outs and the wireless was poor. Get a decent router, or better still if you are still in the 'cooling off' period ditch 'em and go elsewhere (o2 is great, discount as well if you are a o2 mobile user) depending whats available from your exchange.
Click to expand...
 
The homehub is very good now with its new Software version: 6.2.6.H that only came out like within the last 2 weeks. Still there are many better hubs out there that are a mile better tho.
 
First week of any new ADSL connection will be up and down constantly. In a bad case I have seen this stretch out for a whole month on one BT account.

What is happening is they are testing your potential ADSL speeds - and when there are errors, they drop the connection speed and try again.

The client I had where this stretched on for a whole month was bonkers. No sensbile answer from BT as to WHY this was going on for so long. (In this case we were using one of the more expensive Netgear Rangemax routers). Daft thing is, it all just suddenly settled down. :)


Other notes - unless you want that silly hubphone or the TV deal, I'd sling the homehub in a cupboard. Too many insecure reports about bugs in it which kept needing fixes from BT. And generally it is a really cheapo device. I'd always swap it to a better quality router - worth spending the cash. :)


The BT support is bad... but 100 time better than the awful Orange support!!
 
Sorry. I don't know what the correct words are. :) What do you call it when a new ADSL line is supplied, and it attempts the different speeds? I thought it started out at a high speed, and then adjusted downwards until there were no errors?
 
Rate adaption? It tries that every time it connects.

Digital Line Management is just automated intervention if and when something goes wrong.
 
I've been with BT since their first Broadband offering - can honestly say I've never had a problem worth mentioning. Since I've had it the hub has been fine, connecting two Pcs via ethernet, 1 other PC, two notebooks and a printer via wireless.
 
After reading up on BT wiring and such, had a look at the BT socket which my broadband comes out of, took the faceplate off to find 4 wires. Black/Green/White & Orange, with the white and orange connected to point A&B on the socket.

Is this correct or should it be different colours connected? i didnt think the orange one was meant to be connected at all. :confused:
 
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