My son bought MW III a couple of days ago, tried playing it and it was crashing constantly. No fixes seem to work (yes I've tried problem solving it) so he asked for a refund.
He raised a ticket and is getting refused stating he needs to have owned it less than 14 days and played less than 2 hours, the thing is he's only had it 2 days and has shown me the screen showing he's only played it for 34minutes and sent them a screenshot to prove this.
The customer service responses are pitiful, overly friendly and using ASCII art to try and seem 'fun'. Apparently 2 different agents have both raised it with a supervisor and they're really sorry but they just can't do a refund as he's played it too much.
He's now £40 down on a game he can't even start and short of doing a chargeback which would get his account banned (so losing all the other stuff he's bought therefore not an option) I'm out of ideas.
Has anyone got anywhere with them before? It's like they're not even reading the messages and it's so frustrating!
He raised a ticket and is getting refused stating he needs to have owned it less than 14 days and played less than 2 hours, the thing is he's only had it 2 days and has shown me the screen showing he's only played it for 34minutes and sent them a screenshot to prove this.
The customer service responses are pitiful, overly friendly and using ASCII art to try and seem 'fun'. Apparently 2 different agents have both raised it with a supervisor and they're really sorry but they just can't do a refund as he's played it too much.
He's now £40 down on a game he can't even start and short of doing a chargeback which would get his account banned (so losing all the other stuff he's bought therefore not an option) I'm out of ideas.
Has anyone got anywhere with them before? It's like they're not even reading the messages and it's so frustrating!
