Anyone have any experience of plusnet?

jimmy_lazers · 25 Nov 2010 at 22:33

I'm canceling my VM broadband. Becuase my packet loss is huge from 3pm onwards. BE doesn't operate in my area. Plusnet are very tempting, mainly for being able to go straight onto a rolling contract for both line-rental and broadband.
I want to use it for gaming, does anyone have any problems with it? Im in the LS6 area of Leeds.

Jokester · 25 Nov 2010 at 22:35

I've been on Plusnet ever since I got Broadband, never had a problem with them.

dekez · 25 Nov 2010 at 22:40

Yes, I moved from virgin (exactly the same reason as you, massive pings and packet loss). I've got the pro package which is a prioritised connection and it has been great, rock solid 30ms pings at any time of the day.

I don't know about the other packages and remember a lot of it depends on your adsl line. I've found them quick to respond to tickets and helpful on the phone as well.

Best decision I ever made.

jimmy_lazers · 25 Nov 2010 at 23:06

Oh tha'ts good to know, thanks guys.

Snapshot · 26 Nov 2010 at 06:36

I've been on Plus for six years or so. If I wasn't happy I'd have gone elsewhere. I'm on an ancient package that probably costs more than necessary but it's the one that gives the most web space and allegedly low contention ratio.

john_s · 26 Nov 2010 at 09:00

Snapshot said:
I've been on Plus for six years or so. If I wasn't happy I'd have gone elsewhere. I'm on an ancient package that probably costs more than necessary but it's the one that gives the most web space and allegedly low contention ratio.

Same here.

Use them for the broadband connection at the office too.

KIA · 26 Nov 2010 at 09:15

I wouldn't touch 'em with a bargepole. Nasty traffic shaping which can affect new games if they haven't been profiled. Certain games such as OpFlash 2 are classed as P2P and can't be enjoyed without a 3000 ping.

IDNet for the win.

ethos · 26 Nov 2010 at 10:14

Was with them for a while, don't rate them personally. Billing is a common issue. Be aware of the traffic management before signing up:

http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml

PistolPete · 26 Nov 2010 at 10:31

Not sure what they are like now, but historically (Pre BT takeover) I would never recommend even to my worst enemy.

They started out great in 2003, but within 3 years they got too big and then all the problems started - the spam issues, the email cluster being lost - twice!, problems with faulty gateways, problems with billing. I left them in 2006.

jimmy_lazers · 26 Nov 2010 at 14:13

ethos said:
Was with them for a while, don't rate them personally. Billing is a common issue. Be aware of the traffic management before signing up:

http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml

well it's says on the package I want, that gaming is never shaped. I take your point about newer games though.