Anyone Having BT Issues?

McDaniel · 12 Feb 2009 at 17:27

For the last few days my BT Net has been so slow, i phone Tech team who said i had been capped and gave me the fair use team - rung them, said they dont cap anymore and it was a tech problem, rung tech team back - confirmed it was a cap, went back to fair usage - said there wasnt... back to Tech who raised it with an engineer. Got a call from engineer asking if it was ok now... do a speed test and...

Certainly seems like a cap to me - and it is 24/7 not just peak times

/edit

Oh the Hub says i am connected at 8,046kb/s

McDaniel · 12 Feb 2009 at 18:15

Run one of them tests yesterday and came out with practicly the same as above

Also no e-mail at the btinternet address

McDaniel · 12 Feb 2009 at 19:09

tolien said:
The speedtest result might be the same but it'll give your IP profile, which would reduce your throughput...

Fair Enough

Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 500 kbps
Actual IP throughput achieved during the test was - 439 kbps

McDaniel · 12 Feb 2009 at 19:58

tolien said:
There's your problem. Wait for your IP profile to increase (it should happen within days), bug BT to reset it, or move to an ISP staffed by people with a clue.

Is it automatic then, just takes a few days to go up?