Anyone having trouble using Halifax Online Banking?

-westy-

-westy-

-westy-

Soldato
Joined
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Location
Snorbans, UK
Hello,

I've just noticed something weird on Halifax's online banking system.

Where you sign in with your password, then select 3 parts of your memorable information, mine just comes up with a box to fill it in complete?

Is this happening to anyone else?

Thanks.
 
Working for me, Mines the same as usual, hasn't gone to the three parts of the memorable info yet.

Just Username & Password -> One of the memorable informations

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I'm canny sure it didn't give me an option on switching - that being said, the new 3 parts of another password is complete toss. Entering 2 passwords must be more secure than that toilet, if anyone was looking over your shoulder (say on a work terminal, they get 3 letters at a time printed in clean text on your monitor - as apposed to say having 2 password fields with ****'s in them).

Not to mention that it takes about 20 times as long to count out the correct info.

Shod.
 
It is a pretty rubbish system mind you, if you to transfers within Halifax (i.e Halifax account to any other Halifax account), it just says "transfer" and does not indicate who it went to.

Indeed even when you phone them, they have to send an email to a special auditing department to find out that information. The pertinent information is available if you use an external transfer to another bank though... LOL

The interface before used to give a short history of transfers, but it doesn't any more. Urgh.
 
-westy- said:
Hello,

I've just noticed something weird on Halifax's online banking system.

Where you sign in with your password, then select 3 parts of your memorable information, mine just comes up with a box to fill it in complete?

Is this happening to anyone else?

Thanks.
Click to expand...



Yeah it is fine. It their new security procedure. You should have received a letter and email about it.
 
Castiel said:
Yeah it is fine. It their new security procedure. You should have received a letter and email about it.
Click to expand...

Oh, I've had the new security system for a few weeks now, and I've been using it fine, its all set up. But when it goes to that screen (after initial username and password entry) it asks me to enter my memorable information in full :/
 
when i changed over to the new system, i had to put in my 3 parts of the password, it then asked me for additional info once i think, like youve got. i dont get it every time though
 
I changed to the new system about a week ago. I'm used to counting letters/digits, Natwest has been like that for years.
 
I find the new system frustrating at times. You can choose not to switch but then it forces you when you revisit.
I would prefer it if they simply forced you to change your password every so often aswell as doing that integrity check you get with msn (strong / weak password)
 
I prefer the new system, yeah it is a bit annoying to count the letters, but I can see how it is a more secure system. Which is always a good thing.
 
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