Anyone here on T-mobile?

englishpremier

englishpremier

englishpremier

Soldato
Joined
15 Feb 2003
Posts
10,172
Location
Europe
Still having problems with T-mobile and now in regular communication with the exec office over data speeds.

Can you guys help me out?

Just need some t-mobile users to run a speed test (i use the speedtest.net app) and post up their results here, along with the plan you're on and your town.

Cheers

216ms
Up - 0.94Mbps
Down - 0.58Mbps

Norwich
 
Are you guys on the unlimited Internet offer?

I did get 0.35Mbps, complained a lot, then got 1.8Mbps, went away for 2 weeks. Came back and was stuck at 0.09Mbps. Then after more complaints I got to 0.94Mbps - they said this was due to mast problems around my area. So I drove 20 miles away and did speed test in view of a mast. Surprise surprise 0.94Mbps again, so its nothing to do with any mast issues.

I've got full signal yet every test comes in a 0.94Mbps, whereas before my holiday it was 1.8Mbps.
 
Just had a call back from t-mobile exec office.

They said that technical support has looked at my speedtest data, plus that which a user email me on here, along with the stuff you guys listed.

They claim that i will only get over 1mb is I give up my unlimited internet and opt for 500mb instead.

That is just shocking, considering I previously enjoyed 1.86Mbps.

I argued the point, that I previously had higher speeds before, so there is no reason to be stuck below 1Mbps now.

She then said that she doesn't really know anything about speeds and that there is no point talking to her about it.

I argued that surely it is an issue for the exec office, if this problem has been running for months. When I signed up there was no expressed or implied terms in the contract, that my speeds would be restricted below 1Mbps (i know they added this information to newer unlimited contracts)

Anyway all she said was that technical support will call me.

I find the fact that the executive office can't sort this out absolutely appalling, and will definitely be taking this further.
 
smyth said:
Hey EP,

I've noticed you got all your speed caps removed in the end and was wondering if you new what settings they had to change to get the 2Mb download and 500Kb upload removed?

I'm getting around 1 - 1.4Mb down and 200Kb-350Kb in the centre of Brum.

Cheers
Click to expand...

They added "Mobile Broadband Upgrade" to my plan:

300Min&300Text&Web(24)25 £21.28
Mobile Broadband Upgrade £4.17
Unltd Text Booster (FB) Free
Internet Included Free
Loyalty discount from your monthly line rental - £4.26
Monthly charge total £21.19

They then took the cost of that upgrade off.
 
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