Anyone here use SMS Marketing?

Gibbs-UK · 30 Sep 2011 at 15:35

I have over 500 customer mobile numbers and wanted to engage in repeat business, anyone here uses this service, let me know or is it one of those things where I simply by a sim card with unlimited texts and just send them out, obviously the business is down so I need all resources to be looked out.

Your help would be greatly appreciated, thank you in advance.

I don't want to be talking about people getting ticked off by recieving a a text of us as I am pretty sure my clients wouldn't mind that.

Brian8bit · 30 Sep 2011 at 15:40

You assume too much about your clients. Nobody likes getting advertising texts. Anyone that sends them out should have them bounced back to their phone a million times per text.

InertProtocol · 30 Sep 2011 at 15:41

Brian8bit said:
You assume too much about your clients. Nobody likes getting advertising texts. Anyone that sends them out should have them bounced back to their phone a million times per text.

+1 that...

Kempster · 30 Sep 2011 at 15:43

Also would if not depend if your clients has opted in for SMS marketing?

CreAtiv3 · 30 Sep 2011 at 15:53

As said above the contacts must have agreed to receiving marketing SMS's for you to pursue this.

Glaucus · 30 Sep 2011 at 15:54

Brian8bit said:
You assume too much about your clients. Nobody likes getting advertising texts. Anyone that sends them out should have them bounced back to their phone a million times per text.

+1 for some reason I hate it more than any other form of advertising.

shoes · 30 Sep 2011 at 15:55

Don't do that you'll get no return customers.

Azza · 30 Sep 2011 at 16:01

The only texts I like getting from companies are from the dentist & opticians to say I've got an appointment and from delivery companies / stores when the tell you that your stuff has been despatched. I'd hate to get advertising messages.

Gibbs-UK · 30 Sep 2011 at 16:03

I'll take all what you say in to account, but what I want is, if anyone on here has used it, where do I go about it.

And to answer most of your questions, I would have something in place where I will delete numbers if Customers want to opt out of recieving texts from us.

Bloomfield · 30 Sep 2011 at 16:05

I'd never use a company again if they sent me an advertising text.

Felix Da Housecat · 30 Sep 2011 at 16:06

If you have their contact number then call them.

adambro47 · 30 Sep 2011 at 16:06

Bloomfield said:
I'd never use a company again if they sent me an advertising text.

ditto

iviv · 30 Sep 2011 at 16:07

Gibbs-UK said:
I'll take all what you say in to account, but what I want is, if anyone on here has used it, where do I go about it.

And to answer most of your questions, I would have something in place where I will delete numbers if Customers want to opt out of recieving texts from us.

But from your OP, you are saying that you want to send marketing texts to numbers you already have in your database. Unless you gained their permision to send them marketing texts already, you can't just start sending them messages, that's no different than spam. You can't delete if they opt out, they have to opt in first.

DJMK4 · 30 Sep 2011 at 16:07

Are you looking for intelligent communication with clients? IE send out automated SMS messages that they can respond back them with a clever automated set-up or something very simple?

GravyMonster · 30 Sep 2011 at 16:09

As people have said, make sure the people you're sending to have opted-in to a mailing list first, before spamming your crap to them.

Then, send using TXTLocal. All you have to do is give it a CSV of the phone number and any personalised details, and the text and away it goes. Pretty cheap too.

Gibbs-UK · 30 Sep 2011 at 16:11

DJMK4 said:
Are you looking for intelligent communication with clients? IE send out automated SMS messages that they can respond back them with a clever automated set-up or something very simple?

Yeah you could say that, but when we obtained customer info, they have already ticked a box where we can tell them about our services and what not and changes in our businesses.

Spunkey said:
As people have said, make sure the people you're sending to have opted-in to a mailing list first, before spamming your crap to them.

Then, send using TXTLocal. All you have to do is give it a CSV of the phone number and any personalised details, and the text and away it goes. Pretty cheap too.

I was looking into this company myself as it came up first on Google Search, but can you actually set something up yourself or not?

Pestilence · 30 Sep 2011 at 16:15

If your company spammed me out of the blue with SMS advertising, I would track you down and strangle you.

Should your mother appear, however, I would be forced to walk away without comment.

ng93 · 30 Sep 2011 at 16:15

Bloomfield said:
I'd never use a company again if they sent me an advertising text.

This, it is by far the most annoying form of advertising and may discourage repeat business.

Skillmister · 30 Sep 2011 at 16:19

Bloomfield said:
I'd never use a company again if they sent me an advertising text.

+1

DJMK4 · 30 Sep 2011 at 16:27

Its weird, I didn't have that much of the SMS advertising messages, then one morning on radio one they commented on the news on how there is a massive problem with SMS Spam messages people are sending, literally from that day I have been having a good few every two days or so!

When I sign up to stuff I always opt out of the spam tick box. and say I don't want any.