Anyone on BT Infinity having issues with Spotify?

Bes · 29 Jan 2014 at 18:40

Hi

I have the £10/ month Spotify, and keep having issues with Spotify... It seems BT are traffic shaping Spotify during peak hours, as it is partially a P2P infrastructure for music delivery. (I am in London BTW). If this is true, I am definitely leaving BT. Does anyone else have Spotify issues during times like this (Early evening)

I found this too:https://community.bt.com/t5/BT-Infinity-Speed-Connection/Spotify-Unlimited-BT-Infinity/td-p/751516

Minstadave · 29 Jan 2014 at 18:41

BT infinity isn't traffic shaped at all if you joined recently.

No problems here with infinity 2.

Bes · 29 Jan 2014 at 18:42

I have been an Infinity customer for about 3 years now. I wonder if I should call them and see if I can 'move' to Infinity 2?

Minstadave · 29 Jan 2014 at 18:42

This thread has some information from a BT rep:

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Do-BT-throttle-Spotify/td-p/303889/page/2

Bes · 29 Jan 2014 at 18:48

Thanks. It's wierd as I just tried playing the same song on:

My iPad (Fail) [inc. after a clean re-install of the app]
My personal Macbook Pro (Fail)
My work Macbook Pro (Played fine)

All using the same Infinity connection.

However, if I take my ipad to work, it plays fine over work's connection. Hmmmm.

Rroff · 29 Jan 2014 at 19:46

Not had any real issues with spotify playback on infinity and I'm an old customer who supposedly hasn't got traffic management disabled (but ever since they started doing it for new customers any sign of throttling dissapeared for us to).

On my android tablet it can take a little extra time for a new song to start playing and will stutter 2-3 times midway through but after that it plays fine, no problems at all on desktops/laptops and my other android phone I use it on.

KIA · 29 Jan 2014 at 20:51

When did you join BT Infinity?

Minstadave · 29 Jan 2014 at 21:04

Bes said:
I have been an Infinity customer for about 3 years now. I wonder if I should call them and see if I can 'move' to Infinity 2?

KIA · 30 Jan 2014 at 10:36

Ah. OP should re-contract to get rid of the shaping.

http://bt.custhelp.com/app/answers/detail/a_id/47278/c/346