Anyone returned for bad backlight bleed?

chivs688

chivs688

chivs688

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Looking at buying the Acer XF270HU IPS, and while researching have found a lot of reports of bad quality control on them, usually resulting in people getting ones with bad backlight bleed in the corners.

Has anyone returned a monitor to OCUK for backlight bleed? If so, did you have to pay to return, or did they cover it for the issue?
 
Hi,

just in the middle of returning my Z35 for backlight bleed and have received an email with regards to them picking the item up. I was ready to send it myself like I have always done in the past but this box is massive and would have cost at least £30.00 to send. I am awaiting a reply to let me know when they play on picking it up.

I assume backlight bleed is classed as a fault so shouldn't have to pay postage.
 
Half the time backlight bleed is down to people not calibrating there monitors properly and completely blowing out the brightness and contrast.

It's a IPS panel you should get some IPS glow and a minor amount of bleed around the corners. Did you calibrate it properly and then see if it still had the same issue, everyone is always quick to say poor QC bla bla bla but in reality QC is fine and it's peoples settings that are the problem.
 
Also considering buying this monitor but I am put off by the poor quality control issues. I may just buy 2 and return the inevitable dud.
 
Well my brightness and contrast are on 30 so no chance of getting the brightness wrong. There is definitely about 5 round patches of backlight coming through and for such a high price monitor this to me is unacceptable.
 
Black Dog said:
Well my brightness and contrast are on 30 so no chance of getting the brightness wrong. There is definitely about 5 round patches of backlight coming through and for such a high price monitor this to me is unacceptable.
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Are you basing these 5 patches just on a black screen? is it visable when doing day to day tasks?
does it disappear if you press the screen?
 
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Heisenberg said:
Does it really matter? If there is 5 patches of backlight bleed the monitor is faulty.
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Are you sure it's not ips glow? Even top end dell ultras that even have a 0 dead pixel policy still suffer bleed.

Did you send your last TV back because if it's not OLED i can bet you that has backlight issues too. its inherrant of the technology when you put on a pure black screen on any backlit monitor there is going to be some bleed. the problem is people unbox them stick on a reference black screen and say yep thats faulty.

set your monitor to a pure black screen set the brightness and contrast to a acceptable level 50% then post a pic of it he from straight on and at a 120 degree angle.

If it really bothers you that much then try the press and tape method
 
It's on a VA panel which is even more bizarre as they are not known for it. Yes, I can only see it on black backgrounds but like mentioned earlier it does not matter if it's just one colour, I class this as a fault. I accept a little backlight bleed from TN's and IPS's as I have had plenty in the past but this is a VA and 35" so it shown's up far more than usual. The patches aren't that bad but 5 of them spread out across the bottom and left is distracting.
 
People who say that backlight bleed happens with IPS is wrong if you get a decent panel it doesn't, I had my old DGM with no backlight bleed and it was fantastic yet AUO can't do that to save their lives. I consider myself lucky with my Acer but it does have some backlight issues on the right side.
 
Doogles said:
People who say that backlight bleed happens with IPS is wrong
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I agree, I have a dell 2412 on my desk at work, which hasn't the faintest trace of BLB or IPS glow at anything except extreme viewing angles. Either of these are defects. I don't get the whole 'dead pixels just happen' thing either. If there was a single circuit on my motherboard that failed, or one transistor in my CPU that didn't work, it would be a fault and it would be swapped without question. Why is it not a fault when a circuit fails in a monitor?

IMO manufacturers have gotten lazy because not enough people send monitors back...
 
A monitor should display it's best interpretation of black on a screen set to just black only. If you see gaping light coming from more than two points then it's unacceptable. I've sent a item back because of one corner, but it was really bad.

You shouldn't except any manufacturering fault period.
 
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