Anyone used Freshdesk?

[bigdunc]

We are looking to implement a new customer ticketing/billing system and we have been recommended Freshdesk. Just wondering if anyone here has used it before or if there are any other recommendations that I should be looking at

Cheers

 

[bigdunc]

I implemented DeskPro at my previous job - that was excellent for us so perhaps worth a look. I should note I change jobs about 3 years ago, so not up to date on it but a quick look at the website shows it still looks good:

https://www.deskpro.com/

Cheers I'll take a look at Deskpro

 

[bigdunc]

No complaints about Freshdesk, they give you SSO without wanting you to buy an enterprise plan so they're a winner in my books.

Good to know. Will speak to them and talk about pricing and see about getting a demo. Cheers