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Anyone used, ZOTAC's RMA?
- Thread starter esoteric
- Start date
Did you register your warranty with them?
Graphics Cards
· Standard Warranty: 2 years
· Extended Warranty: +3years
· Total Warranty: 5 years total
https://www.zotac.com/eu/support#
Graphics Cards
· Standard Warranty: 2 years
· Extended Warranty: +3years
· Total Warranty: 5 years total
https://www.zotac.com/eu/support#
That link; scroll to bottom for warranty.
Claims on the warranty during the primary warranty period (primary warranty period varies by region) must be processed through the seller of the product, who will forward the defective product to ZOTAC for warranty services. Warranty claims during the extended warranty period must be filed directly with ZOTAC. Extended warranty claims must be emailed to ZOTAC at [email protected] and please provide the following information:
- name of ZOTAC product
- serial number of product
- customer’s name
- date of registration
- photocopied purchase receipt and registration certificate
- description of the defect
- system specifications and operating system.
Claims on the warranty during the primary warranty period (primary warranty period varies by region) must be processed through the seller of the product, who will forward the defective product to ZOTAC for warranty services. Warranty claims during the extended warranty period must be filed directly with ZOTAC. Extended warranty claims must be emailed to ZOTAC at [email protected] and please provide the following information:
- name of ZOTAC product
- serial number of product
- customer’s name
- date of registration
- photocopied purchase receipt and registration certificate
- description of the defect
- system specifications and operating system.
Associate
It's a bit cheeky to advertise 5yrs warranty on the store page when you only get that if you register within 28 days. They could have in bold letters "only if registered within 28 days" or you get the standard 2 year warranty. I'm sure a fair few have missed out by forgetting to register their card within the time frame.
Pretty sure they come with a warranty card reminder to register.
They do ( or at least the zotac card I had briefly a few years a go did)
Associate
mine didn't come with a reminder but I activated the warranty the day I received the card and then checked with customer support online to make sure they have it. All good on the 5 years.
Soldato
What I was told by ocuk the first 3 years is with them and the last 2 are with zotac as long as you register in time.
Associate
Not very good, ended up with a bit of cash refunded!
Soldato
I believe Gigabyte and KFA2 are the only ones with UK RMA.
EVGA has Germany RMA, MSI is Netherlands so they're not a lot more expensive than UK.
Associate
Happy to add that EVGA now have a UK returns centre which is ace.
LOL, Hong Kong? That's Zotac off my list of purchases.
Soldato
Hey, did you send the graphics card off? If so, have you had a replacement back yet?esoteric said:
Associate
- Joined
- 1 Jul 2016
- Posts
- 2,225
Was the return postage free? I know that sending stuff internationalally can get very expensive, very fast.
Soldato
Zotac asked you to sent card to Hong Kong? Something not right!
I did a bit of research found that Zotac do have UK RMA base in Reading, so did you told Zotac where you are from? Then they would direct it to Zotac UK RMA base, not Hong Kong RMA base.
http://www.hotukdeals.com/ask/anyone-rmaed-a-faulty-graphics-card-zotac-2238942
I would suggest you to sent Zotac another email ask them to change RMA address from Hong Kong to UK.
Associate
I think Gibbo mentioned on here that OCUK deal with the Zotac,s warranty.
I'd get in touch with OCUK 1st.
I'd get in touch with OCUK 1st.