i have been emailing BE for ages now! it did get fixed for about 10 days and now the problem has come back!
i went to status>support>details:
physical address:00-14-7f-01-b1-55
IP address:192.168.1.64
subnet mask:255.255.255.0
gateway: 192.168.1.254
DNS server: 192.168.1.254
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