Anyone with Gigaclear?

GuruJockStrap

GuruJockStrap

GuruJockStrap

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18 Oct 2002
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I'm rural based and this ISP is available.

I will be out of contract with BT, who I will then be paying £30 monthly for 50Mb.

Gigaclear are offering 500Mb for £25 for 18 months, which is a substantial bandwidth uplift for less.

They apparently use 3rd party contractors to perform the fibre installation and I have read some horror stories, so clearly won't cancel BT until new service is up and running.

Would be good to hear if anyone has any feedback of their actual network performance, especially latency and speeds during peak times.
 
Jenz said:
Would you comment on how you are finding it? I have them installing for me on 5th June. Live in the sticks and have been surviving on sub-20MB 4g !
Click to expand...

Engineers turned up to install service on day stated. Unfortunately, some engineers were out the day before doing some precursory work and failed to do what they needed to do, so my service didn't go live until the following day when another engineer came out.

Service was running fine for a week and then I suddenly lost all internet connectivity. That happened on 09/05/2023.

My connection was fully restored on 18/05/2023. Issue was due to another contractor who had access to ducting from distribution point on my street and damaging my cable from the distribution point to my property.

I'm on the 500Mb service and when wired, getting 7ms pings and maxing out the down/upload.

Thankfully, my BT service wasn't due to be disconnected until 26/05/2023, so I wasn't without internet access.

My advice would be to get Gigaclear up, running and live then cancel your existing broadband service.
 
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I'm coming to end of my 18 month contract next month and apart from the initial issues upon install, it's been fine.

I'm paying £25 for the 500Mbps service but I think that'll be going up to £50 at the end of contract period. FTTC is the only alternative in my village at the moment and I don't fancy going back to that to save some money.

Think I'll have to pony up the extra cost. Luckily, my village is is part of the Openreach full fibre rollout but that could be anytime between now and the next 2 years. So it'll have to be Gigacube until then.
 
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Well woke up this morning to find I have a complete loss of internet connectivity.

Thought it might be an area outage but nope, neighbours with Gigaclear are all fine, so issue with my property only.

3rd time in 20 months this has happened.

Engineer booked for Monday morning.

I’m out of contract and tempted to sign up to a FTTC service. Speeds will be drastically reduced but it’ll be more stable. I never had any issues with FTTC at my property in the past.
 
KIA said:
What was the cause in the past?
Click to expand...
So this time, an engineer (Openreach or Gigaclear) had lifted the distribution point cover on the pavement at the end of the street (probably when doing and install for somebody else) and when the closed it, basically crushed mine and somebody else’s fibre optic cable.

This happened a while ago. First time was just a crap install by a team that included somebody doing on the job training.

This time, the engineer who resolved it said he’s ensured the cabling is no longer in a position to be damaged like that again.
 
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