A friend of mine has been with AOL for his broadband for years. Since Monday, any time he tries to load up a webpage he gets redirected to an AOL error message saying something about how his account might be suspended due to being in arrears, call Member Services, if not in arrears then call Member Services to get the problem sorted.
Three days of back-and-forth with Member Services, and they've decided that an Openreach engineer needs to come out. The router is synced fine (well, fine for Stretton - about 1.3mbps downstream), green lights across the board. If I log into the router config page, it shows the line synced and signed into his account. I did log onto his account on the AOL site from my house, and there's no mention of arrears nor does it show an outstanding account balance. But still, if the router is synced and all the lights are green, does that not sound like an account problem at AOL's end?
Three days of back-and-forth with Member Services, and they've decided that an Openreach engineer needs to come out. The router is synced fine (well, fine for Stretton - about 1.3mbps downstream), green lights across the board. If I log into the router config page, it shows the line synced and signed into his account. I did log onto his account on the AOL site from my house, and there's no mention of arrears nor does it show an outstanding account balance. But still, if the router is synced and all the lights are green, does that not sound like an account problem at AOL's end?
