AOL 9 Stopped Working

Frank_Rizzo · 14 Jan 2007 at 13:33

A friend's PC stopped connecting to AOL about a week ago. They spent hours on the phone to AOL and then asked me to look at it

The modem and line seem fine. BT Voyager 105 has two green lights and the data one flashes. The green arrow icons in the system tray show TX and RX of around 2MB / 256K

But when I click on the AOL icon it goes through the connecting procedure and either fails at step 1 or 4

Unable to connect...

error code 24-04-15-025
or error code 24-04-04-052

Googling only returns a few pages about those codes and they are mostly French or German.

I have reinstalled AOL - fine. Run the fix me - fine. But it just won't login in.

Any ideas?

I guess change the microfilters. Maybe the modem?

One other bit of evidence which may or may not be related is that rundll32.exe was missing from system32. I couldn't get into control panel as the file was missing. Expanded from i386 and that is fine now. Probably a virus? Norton and AVG did not detect a virus.

LoadsaMoney · 14 Jan 2007 at 15:12

Tried connecting without the software.

Frank_Rizzo · 14 Jan 2007 at 15:20

You mean connect to the internet without using the AOL icon?

IE produces standard error page.

There are no connection settings in Connections - totally blank which is what I assume is correct with AOL?

LoadsaMoney · 14 Jan 2007 at 17:51

No sorry, i meant making your own connection, and not using the AOL software at all, if it works that way, then it will tell you its just the AOL 9 software at fault, if it doesn't work, then it could be a problem with their line etc...

Guide in my old thread here of how to make your own connection.

Frank_Rizzo · 15 Jan 2007 at 22:11

Thats a good tip - try a manual connection.

It fails on this one though. If I try and create a new network / connection I get errors:

Cannot load the remote access connection manager

I suspect this PC had a disk crash which had corrupted some files. One file was rundll32.exe, another was netoc.inf. A chkdsk took ages and found a few corrupted areas of the disk.

I extracted the above files but still get RAS type service errors.

Have removed network applications from add / remove windows programs but it won't start the remote access services.

I guess a full reinstall of SP2 is the answer.

Frank_Rizzo · 16 Jan 2007 at 00:07

Think I have this sussed now.

googling seemed to point to the reinstallation of RAS with ppp but the only way to do this was to reinstall networking stuff from add / remove windows components.

This wouldn't do anything - I couldn't get remote connection manager to start.

In the end I manually compared all ras*.* files in the windows\* dirs with another PC.

Four files were missing. Extracted them from the dl_ files and now I can start the required services.