For my sins I signed up with AOL a few months back on their Platinum service. All honesty it hasn't been to bad until they upgraded the line to the upto 8mbps service when our exchange was upgraded.
Since this has happened I have noticed an increase in latency on the line with higher ping rates and an overall decrease in the download speeds I can get. BT claim the maximum I can get on the line is around 3.3mpbs downstream. This isnt a problem as I am not a big file sharer by any strech of the imagination. However when I have done speed tests through ADSLguide over the course of the last few days it averages out at around 1.7mbps downstream.
Where would I stand with them as AOL claim their minimum for the service is around 2.53mbps and their service isnt achieving this. Is there anything I can do to increase the line speed or am I in a position whereby I can break contract with them. More importantly could I expect a faster service from another ISP ?
Since this has happened I have noticed an increase in latency on the line with higher ping rates and an overall decrease in the download speeds I can get. BT claim the maximum I can get on the line is around 3.3mpbs downstream. This isnt a problem as I am not a big file sharer by any strech of the imagination. However when I have done speed tests through ADSLguide over the course of the last few days it averages out at around 1.7mbps downstream.
Where would I stand with them as AOL claim their minimum for the service is around 2.53mbps and their service isnt achieving this. Is there anything I can do to increase the line speed or am I in a position whereby I can break contract with them. More importantly could I expect a faster service from another ISP ?