AOL Broadband - "Allow LCP to come up" - need help please

spiki · 4 Nov 2010 at 21:18

I would really appreciate some help with the above problem.

Unfortunately it has taken place against a tragic backdrop. My cousin's wife died of cancer on Tuesday this week & while I was out paying my respects, helping out in the house etc he told me that their internet connection had been down since last Friday and he needed to access his bank account to access money he needs at this terrible time.

I had a look at his computer and Netgear router, a DG834N, and all the hardware seems to be working fine, with the internet and wireless lights all lit up green.

After running the troubleshooter I got the message in the title. I googled this and it seems to be a problem with AOL or the line but I'm not sure how to resolve this or what is the best way or quickest way to do so.

I would really like to fix this for him as quick as possible - would be one less thing for him to worry about and would be a small gesture on my part.

Many thanks for any help you could give me.

PhillyDee · 4 Nov 2010 at 21:22

Have you tried unplugging the modem/router and allowing it to sit for a minute before plugging it back in? Usually fixes most problems.

spiki · 4 Nov 2010 at 21:26

I did, although I maybe didn't leave it for as long as a minute. There is no micro-filter on the line. Could this affect things?

Duke · 4 Nov 2010 at 21:45

Check the ADSL username and password details in the router.

spiki · 4 Nov 2010 at 22:23

Is it possible to change this? Its in his wife name and he doesn't know the password! My brother was telling me on Sat after the BT outage that his login was reset simply to guest and he add to change it back to [email protected]. Is there a way to change the login details or recover the old ones without contacting AOL?

Duke · 5 Nov 2010 at 08:34

The ADSL username and password should be the AOL details, not sure why BT Internet was put in there?

http://www.the-scream.co.uk/forums/showpost.php?p=162222&postcount=4

spiki · 5 Nov 2010 at 10:23

Thanks Duke. Funeral's today so will try that soon when I call into the house tomorrow. Much appreciated.
Should have said my brother is with BT not AOL.

KIA · 5 Nov 2010 at 16:41

spiki said:
I did, although I maybe didn't leave it for as long as a minute. There is no micro-filter on the line. Could this affect things?

Yes unless he has a filtered face plate.

Rroff · 7 Nov 2010 at 01:06

Is it showing a sync speed? "Allow LCP to come up" is a generic state waiting to communicate with the authentication server so most likely its failing that for whatever reason, i.e. ceased account.