AOL Internet

eightiescrooner · 11 Dec 2007 at 16:00

Hi, need a bit of help if possible

I recently upgraded my AOL account from a silver 512kbps to their Gold account with download speeds upto 8mbps, and I have been told on numerious times that the speed I'm likely to get is 3.5 - 4mbps

Anyway after a while they said it was completed and it was then going to have the 10 day stabalisation period, which would likely take just 2 days

Well it's now been 6 days and my speed has varied from 512kbps to 708kbps max, they've told me I need to keep unplugging the router and plugging it back in so their server can keep sending different speeds to it.

What I guess I really want to know is roughly how long should the stablisation take? Do I need to keep rebooting my router? Or is there anything I can actually do to make it happen quicker.

Alternatively is there another company that can be recommended? Need to have 3.5 - 4mbps speed (apparantly this is my lines max), no download limit, no traffic shaping / throttling. Willing to pay whatever.

I don't feel i'm being impatient, I ordered it on the 15th of November and was told it would take 1 week max, it's nearly been 1 month now and I'm getting very frustrated!!

Thanks in advance

eightiescrooner · 11 Dec 2007 at 16:20

I have a Netgear DG834G V3

Can't seem to find the SNR and attenuation on the routers control panel?

Any ideas?

btw: what is BTw?

eightiescrooner · 11 Dec 2007 at 16:47

ADSL Link Downstream Upstream
Connection Speed 704 kbps 448 kbps

Downspeed: 43db Line Attenuation / 11db Noise Margin
Upspeed: 15.5db Line Attentuation / 26db Noise Margin

Now is that good or bad??

eightiescrooner · 11 Dec 2007 at 17:24

Now it's changed slightly, do I need to be worried about this? Should I call them?

Cheers

eightiescrooner · 11 Dec 2007 at 19:07

Hi, I'd already tried connecting it to master socket and disconnecting all other devices. I also have a master socket in the PC room, nothing seems to work!!

Any other ideas? Or is it time to get onto AOL?

eightiescrooner · 11 Dec 2007 at 19:21

Ok, so what can I do now?

thanks for your help so far btw

eightiescrooner · 11 Dec 2007 at 20:15

nope not at all

eightiescrooner · 11 Dec 2007 at 20:46

ok cheers. I can accept that the line is not great, but what really gets my goat is that they run line tests etc, tell you it's going to be 3.5 - 4mpbs but to be honest they really have no way of knowing

and the worst part is i get a 7 day cooling off period, yet they say it takes 10 days to stabalise the line. So by the time most people would wait the 10 days, they're already into the contract and by that time AOL wouldn't care.

Unbeleivable!!!

eightiescrooner · 11 Dec 2007 at 21:09

I'm going to cancel AOL tomorrow then I think. The last guy I spoke to was very helpful / gave me a lot of freebees etc, but if the service isn't going to work on my line I don't want it.

Guess I'm going to have to go down the route of getting another phone line installed, and getting internet on that. Yippie!