Aorus build problems-does anybody have any ideas please?...

kernow34

kernow34

kernow34

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Hi guys, i'm wondering if anyone here would have any idea what i could try next, other than throwing the computer out of the window....3 weeks of messing about with it and its got to that point... : /

The build is,

I9 9900k

AORUS 2080 SUPER max temp ive seen is 72 degrees

AORUS Z390 WI FI PRO....with the latest Bios F12c.

AORUS 4x8GB DDR4 3200mhz Memory

AORUS M2 NVMe 512 drive

AORUS AIO Water cooler 360mm max temp 70 degrees under full load, no overclock.[not been able to get that far yet}

AORUS C300 MID ATX CASE

AORUS K9 Keyboard

AORUS M5 Mouse

Corsair HX 850 psu

Windows 10 Pro 64 Version 1909.

All drivers are up to date from the Gigabyte website and all windows update are done.

It's a new build, all parts bought in the last 6 weeks, but i've had nothing but issues with it. Temps are fine, but it's constantly crashing when I load up a game,it freezes,hangs for ages then restarts...sometimes its ok for an hour no issue, sometimes its straight away.

I get no issues while bench marking with anything i've tried from intelburntest to 3d mark and many more, its just when games start loading up and are about to start...

Things i've tried are...

I've replaced the PSU as that was my first suspect but the same thing is happening with the replacement.

Reinstalled windows twice.

Tried 2 different versions of RGB Fusion.

Ran Memtest86 for 3 loops about 90 mins or so, no errors.

The only info i get from the event viewer is

- System

- Provider [ Name] SMBCtrl - EventID 1 [ Qualifiers] 0 Level 3 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2020-05-05T19:31:16.837626700Z EventRecordID 1382 Channel Application Computer DESKTOP-IPHOB52 Security

- EventData

[err_519]: mcuAddr = 0xcd, offset = 0xed, Word_Read fail

I've ordered some Aorus 3600mhz ram but don't think thats the issue, should be here in the next few days and have an rma arranged for next week with the gpu to test it, as i have a week left of the 30 days after purchase,if its stable with the new ram I will cancel that,but i've been warned with lockdown, it will be quite a long turn around.

I think it's either the GPU or something to do with RGB fusion or the AORUS engine...as the lights freeze just before the crash and on the restart they are all over the place.

I've contacted Gigabyte support but theres been no response, so either they are still in lock down or dont want to touch the issue with a bargepole.

All i know is i've got an expensive toaster sat in front of me that i can basically read emails on and surf youtube....and that i'm really really regretting buying it at the moment... I saved for a very long time to build this and it's not something I could afford to build every year.

This is my first Gigabyte build, i've always gone Asus and MSI for everything.. so i'm hoping its just something ive missed..

If anyone has any helpful advice i'm all ears, thanks in advance.
 
@GIGA-Man is rep on here .

Have you uninstalled the Aorus engine yet and tried gaming ? See if any crashes occur . Set colour scheme you want then uninstall and they should lock to it.

Have Aorus gear along with ability to do RGB but just shut it all off as just useless, only turn it on for kids/built RGB for kids .

Also I don't use Aorus engine (use to be just for GPU but might be expanded for argb). If both Aorus engine and gigabyte fusion can handle the RGB then just install one of them
 
Thanks for the reply....i reinstalled windows this morning, this time I just installed the Aorus engine[which you need installed for the cpu water cooler digital display] and tried to play a couple of games.

No Rgb Fusion installed this time.

This time Modern Warfare crashed instantly, with an errors in event viewer,


- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2020-05-07T13:08:43.006616100Z
EventRecordID 2292
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer DESKTOP-FNQBHLA
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 239
BugcheckParameter1 0xffff810b5d5313c0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0

and

- System
- Provider
[ Name] NVIDIA OpenGL Driver
- EventID 1
[ Qualifiers] 49152
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-05-06T22:02:22.259998900Z
EventRecordID 367
Channel Application
Computer DESKTOP-FNQBHLA
Security
- EventData
The GPU has been disconnected and this application may become unresponsive. Error code: 10 (pid=9108 tid=8660 pia-client.exe 64bit) Visit http://www.nvidia.com/page/support.html for more information.

And a few others...but these seem to be the main 2 now at the exact time of crash...seems to be non stop problems with this build, im leaning towards gpu or the motherboard now, or a problem with the updated BIOS.

Seems a shame having paid premium for the RGB for it not to work as advertised..if I had bought all the parts from the same place, I would have just RMA'd the lot by now and started over with something different.

Thanks for the reply anyway :)
 
Try underclocking the GPU Core / RAM. If it becomes more stable then you know it's a faulty card. Of course, if it doesn't make a difference it doesn't 100% rule out the GPU, but lowering the clocks is a quick and easy way to narrow the problem down.

I had a similar issue recently and this turned out to be the issue. Benchmarks and some games would run OK, but other games would crash out within a min or two of starting up. Lowered the clocks a tiny bit and crashes dropped by literally 99%.
 
Hey @kernow34,

So sorry you've had these issues, it does sound like the GPU has a fault. I could be wrong but that's my suspicion based on what you've reported. If it's brand new talk to OCUK and report it as faulty from purchase, they should be able to swap it for you. I can collect it at our cost and have it tested and replaced if needed. Let me know what you want to do.

Can I also ask, what e-mail address did you use to report the issues you were having to GIGABYTE? I'll get it looked into why you've had no reply, we are running with minimal staff but you should have had a replay within 48 hours.

Regardless, I'll try my best to help you out with this. It sounds like a nice build and while we're all stuck in doors I can imaging this is driving you a little crazy.
 
@GIGA-Man Thanks for getting back to me :)

I did buy the PSU, CPU water cooler and some cables ect here but got the GPU, RAM ect elsewhere, where it was in stock. The company where i bought the GPU and have already arranged a courier to test the card ect for next week, after the new aorus 3600 ram turns up so I could test the system with that to rule out the old RAM first, but thank you for offer, great to see you helping so many people on here.

I had a message back from Gigabyte support yesterday morning, suggesting I check the CPU pins ect, which were fine, but it got me thinking maybe I had a bad CPU... so after a bit of googling on it, found some suggestions about reapplying the thermal paste. The Aorus CPU cooler had its own pre applied paste, and I feel a bit stupid, because its my first build in about 5 years and in the past, one of the first things I would have done is apply my own paste.... To cut a long story short, I found an old tube of Artic silver I had here, applied that, no more crash's! Temps while gaming don't go above 64 degrees on the CPU now under full load, even the GPU temps are now hitting 68 max, which is like 10 degrees cooler than before.

I had full evening last night gaming on warzone with some mates and not a single crash :) So i'm gonna give a few days and if it stays stable, will cancel the RMA for the GPU from elswhere.

It's early days, and its been a nightmare,i've lost sleep,hair and some sanity :) but actually if it stays stable I couldn't be happier, finally get to enjoy it, even RGB fusion seems stable and is working properly!

I think either I was unlucky with the cooler pre applied paste or it might be an issue for you guys to look into if people come to you with similar problems going forward as its a newish product.

Thanks everyone who posted here to help, fingers crossed thats the end of it :)
 
I spoke too soon :( Crashing is back to normal, game loads up to menu, click start, freeze, bluescreen,restart.

I'm going to RMA the card on wensday get it tested, but not sure if it's that, the cpu cooler,motherboard or software/bios related :confused:. I've replaced the PSU and the memory now.

Tried to call gigabyte on the Technical support number, but im assuming those guys are on lockdown too...worst time to build a PC :) 1st world problems here.

System

- Provider

[ Name] SMBCtrl

- EventID 1

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-05-11T12:53:00.830213700Z

EventRecordID 5016

Channel Application

Computer DESKTOP-FNQBHLA

Security


- EventData

pid = 4, chip_id = 0, LedId_v4 = 180005f

and

- System

- Provider

[ Name] SMBCtrl

- EventID 1

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-05-11T12:41:54.767637400Z

EventRecordID 4963

Channel Application

Computer DESKTOP-FNQBHLA

Security


- EventData

[err_519]: mcuAddr = 0xcd, offset = 0xed, Word_Read fail
 
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Have you tried putting a fixed voltage for the CPU instead of auto, this solved a similar issue on one of their earlier Aorus motherboards that I had with an older i7, never had an once of trouble after that, also set the voltage of your ram manually as well.
 
Tinkers2004 said:
Have you tried putting a fixed voltage for the CPU instead of auto, this solved a similar issue on one of their earlier Aorus motherboards that I had with an older i7, never had an once of trouble after that, also set the voltage of your ram manually as well.
Click to expand...
No I haven't tried that Tinkers, tbh I wouldn't know where to start with, I know the part your talking about in the BIOS, but not sure what I would need to put there...

Tinkers2004 said:
Also did you load optimised defaults after updating the bios to the latest version
Click to expand...
Not tried that either, Ii'll try that now, though I did notice the XMP had disabled itself after updating.

Funny enough Gigabyte support sent me an unreleased BIOS today F12d to try out, its certainly helped the RGB Fusion side of things, but still crashed on Modern Warfare and Red Dead 2 straight after you click start in the menu and hit a lobby. But will try the load optimised default now:)

Graphics card is being picked up tomorrow for an RMA, been told the card has to be quarantined for a minimum of 3 days before anyone looks at it....so not sure when ill get that back to do any more testing, don't think its the GPU but i'll be happy to be proved wrong.

So far, 2 power supplys, 2 lots of 4x8 GB of Aorus ram, 5 windows installs, 2 cpu thermal paste changes, 3 different gpu drivers, 2 rgb Fusion versions and so on.... spent well over £2000 and had about 8 hours gaming in 6 weeks... nightmare :/

Update* @Tinkers2004 tried it, but made no difference, thanks for the input though, was worth a try :)
 
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As a random idea, I see you mentioned you ran memtest for a 90min loop but have you run another CPU test and a GPU test.
When i have issues my go to tests usually that are quick and easy:
Mem - Memtest86
GPU= Furmark
CPU = Furmark CPU stress test.

These usually helps me isolate the issue.

Also really far shot in the dark, check the health of your SSD.

Otherwise good luck man! Can only imagine the frustration!
 
@R3aL1Ty thanks for the reply.

I've tried all sorts, everything from Valley Benchmark, 3Dmark, Prime 95, Aida64,Benchmate,Furmark and for the SSD, M2 Drives things like HDDScan, no errors,no crash's the cpu gets a bit hot around 80-90 after long runs on prime, aida ect but dosen't crash at all.

Honestly a real puzzle this one is. I've actually postponed the RMA on my GPU till next week, and ordered a 3rd different PSU 850W from EVGA, everythng i've looked at google keeps pointing to that, i'm hoping iv'e just been that unlucky and 3rd time a charm. If not GPU RMA next week, but could be waiting weeks for it to return if thats even the problem.

After that...maybe the motherboard/Aorus CPU water cooler or processor, I don't think theres anything left to replace/test/RMA :/ I will update the post though in case it helps anyone in the future with similar build problems :)
 
@kernow34 no worries.

Really is an unusual problem, and seems that it could be one of those.
I don't know if it is a GPU problem, so i think that's the better call.

Can you not do a CPU / Mobo RMA prior and faster than GPU?
Also by some chance, do you not have a spare GPU that you can test with or possibly know someone who can help you out and test your GPU in their rig?

With that atleast you not stuck without a GPU for weeks ?
 
@R3aL1Ty The CPU and motherboard ive got until June 30th to RMA for a refund, the cooler i bought from here and the 30 days are up I think for a straight swap and with lockdown and the current situation, things aren't as quick as normal, can't get any phone support either from the other retailers.

I sold all my other parts as soon as I ordered all these parts[never again] and I live in quite a rural area, so theres not really an option or taking it to a shop for repair/testing.

If the new PSU doesn't solve it, GPU next, then board and processor, not really got a lot of choice,if that doesn't work then ill be driving up to Gigabytes headquarters here in the UK, day 1 of lockdown lifted banging on their door :D
 
kernow34 said:
@R3aL1Ty The CPU and motherboard ive got until June 30th to RMA for a refund, the cooler i bought from here and the 30 days are up I think for a straight swap and with lockdown and the current situation, things aren't as quick as normal, can't get any phone support either from the other retailers.

I sold all my other parts as soon as I ordered all these parts[never again] and I live in quite a rural area, so theres not really an option or taking it to a shop for repair/testing.

If the new PSU doesn't solve it, GPU next, then board and processor, not really got a lot of choice,if that doesn't work then ill be driving up to Gigabytes headquarters here in the UK, day 1 of lockdown lifted banging on their door :D
Click to expand...

Damn man! That really sucks!
well keep us up to date, i am interested to know!

Also, if the card is not faulty, wont that be a faster turn around time ?
 
@R3aL1Ty
R3aL1Ty said:
Damn man! That really sucks!
well keep us up to date, i am interested to know!

Also, if the card is not faulty, wont that be a faster turn around time ?
Click to expand...
Probably about the same, by the time i get the other bits sent back and up to 10 working day refund turnaround, then order new stuff...I'm not an expert by a long way, but feel the it's PSU/GPU/Bios related rather than board or processor...i could be wrong though....will keep updated :)
 
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