Apex M800 - keys not working?

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Joined
23 May 2017
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2
I recently bought the apex M800, and was loving it until last night. Firstly it would not work until I unplugged and replugged, for about 15 mins until I would have to repeat the procedure. Now, this morning I turned on my pc; while typing I realised that my q key was no longer working...I have since restarted the pc a dozen times, turned off at the wall, and even re downloaded all the appropriate software. I am beginning to think it is a fault of the heavily based reliance of software within this keyboard, or a processor fault. I would appreciate any help.
 
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