apple failure im very cross

[GJ02]

Wife has just come back from a trip to Dubai to stay with her sister for 8 days.
All her photos have been uploading to photostream so we can see them at home while she was there, but obviously her vids will have to be viewed on her IP5 when she returned.
On return we have now discovered that all the video recordings that have been made were recorded without sound, just white noise is heard.
Ive tested the camera and front facing records with sound but rear facing is total failure.
Ive spoken with Apple who dont seem to grasp how ****** off I am that she has travelled all that way and all her video recording more or less useless.

What do you think the chances are of getting some sort of goodwill gesture from apple, when I get it swapped over, because of this failure of there all singing all dancing IP5 ?

 

[GJ02]

Lol
How many of you make a test video before you start recording ?
For the record it worked 5 days before she went because we looked through the camera roll at videos that work prior to not working.

But I guess if she checked the camera just before she boarded the plane, along with her boarding card and passport and hand luggage she would have had prior warning and wouldn't of used the recorder on her iPhone.

Gotta go, must check the reverse lights working on my car before I reverse out the drive pfffft

Spoke to apple anyway, new phone when I take it in to shop, and I was told to try my luck and ask.