Apple Mac Delivery

[hellarda]

Hi all,

Has anyone had any issues recently with DHL delivering their Mac? They have now 'attempted' delivery 3 times.

First was to a lockerbox on Saturday, which they apparently couldn't delivery to.

Second attempt was on Sunday to the business address I submitted for delivery, again unsuccesful even though there were definitely people here to receive it.

Another delivery attempt this morning to the same business address at 0905, and I have been here since 0830 and have checked the CCTV, no delivery attempt was made.

For the life of me I can't get hold of DHL Express and their live chat doesn't work. Does anyone have a contact phone number for them? Otherwise I'm going to have to try and get hold of apple to see if they can sort it.

 

[hellarda]

Thanks guys.

Yeah have spoken to Apple and they have opened a shipping investigation. The woman on the phone said off the record that the updates on the shipping that have been given do seem a bit fishy and they've had similar instances of things being nicked by drivers/warehouse staff. So I hope thats not whats happened here as I'll be waiting ages for it!

 

[hellarda]

All resolved. Something weird had gone on on DHLs side (it kept getting loaded onto the old courier route, not the new one), but sorted now. Got a call from head office, and now have their direct number for any future issues!