Associate
- Joined
- 24 Aug 2007
- Posts
- 781
- Location
- UK, South coast
Why is it, when its good, its good (which it can be)
But when its bad, is appalling
I rang tonight to spend a reasonable amount of money. But was met by:
1. On hold for 10+mins on a single occasion.
2. Cut off in mid conversation.
3. Routed through to a Californian call centre without telling me. After 5mins the operator finally established she couldn't help.
Total time spent trying to reach an operator=20min+
Even the website opening times for the store is out of date. Poor.
But when its bad, is appalling
I rang tonight to spend a reasonable amount of money. But was met by:
1. On hold for 10+mins on a single occasion.
2. Cut off in mid conversation.
3. Routed through to a Californian call centre without telling me. After 5mins the operator finally established she couldn't help.
Total time spent trying to reach an operator=20min+
Even the website opening times for the store is out of date. Poor.
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