Apple Servicing

Caged · 15 Dec 2008 at 05:33

I bought a MacBook online from the Apple website a couple of years ago, and it needs to go in for service (cracked palm rest). I can't find any useful contact details on the Apple support page though - the option to phone them says that my product only had 90 days phone support (but I don't really want phone support, I know what's broken), and the other option is to take it to a store or authorised service centre.

What's the deal with this? Do Apple really not offer any sort of collect + return service like every single other laptop manufacturer?

Will_3rd · 15 Dec 2008 at 12:33

You only get a one year warranty, Applecare extends this.

Best of taking it to an Apple Store or a Service Centre tbh.

unknowndomain · 15 Dec 2008 at 16:02

Yeah take it to an apple store.

Caged · 16 Dec 2008 at 10:46

Right, I know I can take it into a store, but is there not even an option to get it collected / ship it back to somewhere? It just seems a bit weird that you can buy the thing online and get it shipped but then any servicing needs me to walk into a store with it, which no doubt requires an appointment with a "Genius", obviously something that's easy to arrange at this time of year.

Will_3rd: I bought it through the HE store so it's covered.

unknowndomain · 16 Dec 2008 at 10:52

Yeah, so call Apple Care they have offered that to me in the past.

Caged · 16 Dec 2008 at 11:14

Just called them and got a case number sorted, apparantly they don't do collections unless you have AppleCare (or a desktop), but there's an AASP just down the road so it worked out fine.

Will_3rd · 16 Dec 2008 at 12:04

Caged said:
Will_3rd: I bought it through the HE store so it's covered.

Well you have three years then, glad you got it sorted though Caged.

Caged · 16 Dec 2008 at 22:58

Apparantly this issue is covered anyway, no need for the machine to be in-warranty. I think a new top case involves a new keyboard and trackpad anyway, so anyone wanting to sell their out-of warranty MacBook could do with waiting for the thing to crack and get a shiny new trackpad

Feek · 17 Dec 2008 at 11:36

Caged said:
like every single other laptop manufacturer?

*raises eyebrow*

Caged · 17 Dec 2008 at 11:55

Ok then, every other one that I've had experience with.