Ok, I have an iPad Nano 7th gen with some engraving on the back, it was a gift from my old dear a few years back.
I cracked the screen by accident and decided to go to Apple to get a full replacement outside of warranty as I wanted to keep the engraving and they offer a discounted price for a new iPod as a repair. It's not the best offer, but it's good enough for me.
So... This is the hell I've had to endure... Before I list the steps I've taken, I know full well I was out of warranty and had to pay for a replacement. I simply wanted to hand my iPod over and some cash and expect a new one back...
At this point I'm lost for words, I've been thrown around to so many teams just for a bloody repair!!!! And now I'm faced with charges because they haven't received mine! I was told I would receive a box to send it back in, that NEVER happened.
I call this morning in a bit of a rage, after spending 25 minutes on the phone, I finally am told that I will receive the iPod tomorrow (new one) also the return box for the old one and that the 4 days have been extended to allow for this.
When I asked "so what's gone wrong in this instance? Why has this been so difficult?", I'm told "it just happens some times"...
This, this is EXACTLY why I despise Apple, what an AWFUL company, how has someone not stepped back and said in their board meetings "umm guys, this is a truly **** way to operate??? Why are we making it so hard?"...
I love my little iPod, it's a gift and this means something to me, specially with the engraving, it's not a bad little device either. But I will never, NEVER give Apple a penny of my own after this...
Just wow...
TL;DR Apple are ****.
I cracked the screen by accident and decided to go to Apple to get a full replacement outside of warranty as I wanted to keep the engraving and they offer a discounted price for a new iPod as a repair. It's not the best offer, but it's good enough for me.
So... This is the hell I've had to endure... Before I list the steps I've taken, I know full well I was out of warranty and had to pay for a replacement. I simply wanted to hand my iPod over and some cash and expect a new one back...
- Walk into Apple store in Reading, told I have to book an appointment online
- Go home, try to book an appointment online, told I have to pay £25 to do so
- Try multiple numbers and 2 hours later to speak to someone, made appointment for next day, no £25 charge
- Walk into the store the next day, 3 second chat with someone who recorded it was indeed a cracked screen against the serial, told me to call the Reading store to organise replacement (his mistake)
- Call Reading store, have a vague and confusing chat with a guy who simply takes serial number, phone number, name and says "Someone will call you back shortly" then hangs up...
- I call back the next day after hearing nothing, told I called the wrong number on the card (one number???), called a 0844 number... Spend 25 minutes getting through to someone
- Get through to someone who doesn't normally deal with iPod repairs, spend 45 minutes on phone explaining situation, what I'd like to do, he finally takes my card details
- I receive multiple emails stating the wrong name on delivery address (mum who bought it), some emails stating delivery complete. Invoice emails for funds taken from me... All over a week period
- Last night I receive an email stating I have 4 days to return the original iPod or I will be charged the full amount for the product
At this point I'm lost for words, I've been thrown around to so many teams just for a bloody repair!!!! And now I'm faced with charges because they haven't received mine! I was told I would receive a box to send it back in, that NEVER happened.
I call this morning in a bit of a rage, after spending 25 minutes on the phone, I finally am told that I will receive the iPod tomorrow (new one) also the return box for the old one and that the 4 days have been extended to allow for this.
When I asked "so what's gone wrong in this instance? Why has this been so difficult?", I'm told "it just happens some times"...
This, this is EXACTLY why I despise Apple, what an AWFUL company, how has someone not stepped back and said in their board meetings "umm guys, this is a truly **** way to operate??? Why are we making it so hard?"...
I love my little iPod, it's a gift and this means something to me, specially with the engraving, it's not a bad little device either. But I will never, NEVER give Apple a penny of my own after this...
Just wow...
TL;DR Apple are ****.