Are Virgin Media terrible/FTTP options?

[McBain]

Backstory:

Moved into a new build which only has FTTP and Virgin, limiting my BB options. BT/Zen seem very expensive for their service so placed an order with Virgin to install on Saturday.

Engineer rocked up, played about a bit then said "Sorry, can't install until the 14th as some external maintenance work needs to take place"

2 hour phone call to Virgin gets me nowhere, all off shore so naturally utter garbage customer service. This doesn't bode well for the future service, or getting in touch with someone if there's a problem. Are they always this bad?

Im wondering whether I should just bite the bullet and pay for Zen, 150MB at £60 a month is a bit hard to swallow though

 

[McBain]

Thanks for all the feedback chaps, I'm still yet to be installed after a number of lengthy phone calls (mostly 45 minutes in a queue each time) and escalations there's nothing they can do

Problem is I rang Zen and they said up to 2 weeks to be active so at the moment Virgin will still potentially be the fastest installation.

I already heard the Superhub was gash so have bought a router to use with it in modem mode!