Argh! USB not working!

EscapePlan · 2 May 2013 at 22:54

Hello

I set up my new system yesterday, Win 7 Ultimate (genuine copy). Everything was running smoothly, no problems at all. Got all my major bits installed fine, drivers etc. However, my External Hard Drive was not being detected. It picks up fine on my laptop however, so thought this might be an issue with Win 7. (Its a Freecom 400gig, nothing special but its got important stuff on it).

I turned the PC off and disconnected the power, turned everything back on again so it would re-detect USb and hopefully pick it up. However, now no USB devices work in Windows. My Bios is still fine but as soon as it gets to Win 7 login, the lights black out on my mouse and keyboard.

I have reset the CMOS (On restart it asked me to continue or 'setup' so I chose continue and went into the BIOS) so I know this cleared it. The date had been put back a couple of months so I updated this and went into Windows. Same problem, lights black out on my devices and now its saying my 'Activation Period has expired' (Presumably because I jumped a couple of months in the Bios)

What should I do? Will a reinstall of Win 7 work?

Thanks for help in advance.

EscapePlan · 3 May 2013 at 00:07

I have just reinstalled Windows and will report back to see if I have the same problem again with my External HDD.

Sadly, still getting the same issue. Just does not want to detect the Ext. HDD, saying that the device has malfunctioned (As previously stated, it works fine on my laptop). I am not going to be unplugging everything again as that caused a right ballache last time!

Reaper 392 · 3 May 2013 at 00:57

did you remember to install the motherboard drivers? I don't know if that would make USBs stop working, but I can tell you from experience that it stops you from connecting to the internet (it was a major facepalm moment when i figured that one out)

EscapePlan · 3 May 2013 at 01:10

Yeh, I did! Have looked all through the utilities on the cd as well. My old iPod 32gig gets detected and works fine. Can't figure it out.

deanolfc · 3 May 2013 at 06:19

Does it show up in disk management ?
Checked Device manager USB Drivers ?

http://support.microsoft.com/kb/2654149
6 Methods to try.

EscapePlan · 3 May 2013 at 08:52

Thank you for that link. I guess I will let win7 update fully and see if it still has the same problem.

bledd · 3 May 2013 at 10:10

-Check motherboard BIOS updates to see if any of them reference USB issues
-Try another cable

EscapePlan · 4 May 2013 at 08:21

New cable didn't work and updated chipset driver's didn't work either. Mobo drivers had an update for USB 3 controller which didn't work.
Urgh.

bledd · 4 May 2013 at 08:36

Is it a powered drive? Does it use a power brick...

Or does it take its power from the Usb port..

EscapePlan · 4 May 2013 at 11:29

Got It's own power, like I said works fine on my laptop!
Sorry, meant it connects directly to a socket!

swanseajack · 5 May 2013 at 14:53

If it's an amd chipset then their usb filter drivers sometimes cause the ports to flip out etc.

Install the chipset drivers without the filter driver works fine.

EscapePlan · 5 May 2013 at 15:07

My spec is in my sig, its Intel.
All my other USB devices work perfectly. I don't know why this would be, my lappy is running Win7 Ultimate as well.