arghh i'm so mad at overclockers delivery (edit: not that mad anymore)

HippoTank · 5 May 2018 at 11:53

Sorry guys just need to rant somewhere.

I ordered a silverstone mini-itx case from OCUK to build a PC for my gf for the bank holiday weekend, and paid for saturday delivery. It comes today, and it's the wrong item! They delivered me a Seasonic PSU!

I call them up and they refund the shipping cost, but can't send me my item until the PSU is sent back (so I have to trek to my local DPD office) - they won't pick it up. Meaning it probably won't reach them until after the bank holiday, and then I have to wait for my case to come

Everytime someone queries OCUK's expensive delivery they always justify it by saying the delivery service is very good. Which is fine, and the guys on the phone at OCUK were polite and helpful, but in terms of returns/mistakes Amazon trumps them every time which is enough for me to choose them.

I was expecting (hoping) that they would send out the case for sunday delivery and pick up the PSU at the same time, since the incorrect item is on them. But now I'm stuck with no present for my gf asides from a bunch of PC components. Sigh... big let down

Huggie86 · 5 May 2018 at 11:58

Mistakes happen, life goes on. Its going to be gorgeous this weekend. Take the girl out for a picnic and a nice stroll. Enjoy the weather!

robfosters · 5 May 2018 at 12:01

Huggie86 said:
Mistakes happen, life goes on. Its going to be gorgeous this weekend. Take the girl out for a picnic and a nice stroll. Enjoy the weather!

This. Surely frolicking naked in a field in the glorious sunshine is better than building a PC. It’s what I plan to do. I’ve just got to ~~kidnap~~ find a girl willing to frolic with me.

Schizo · 5 May 2018 at 12:02

robfosters said:
This. Surely frolicking naked in a field in the glorious sunshine is better than building a PC. It’s what I plan to do. I’ve just got to ~~kidnap~~ find a girl willing to frolic with me.

Or you could stay in and do some knitting

Diddums · 5 May 2018 at 12:05

Schizo said:
Or you could stay in and do some knitting

What? Knitting? Dude, the 60s rang, they want their hobby back. We're all about cross stitching now.

andicole0 · 5 May 2018 at 12:05

I do wonder where you could at least get one from for tomorrow and just get the refund from ocuk.
Andi.

robfosters · 5 May 2018 at 12:05

Schizo said:
Or you could stay in and do some knitting

I’ll leave that to the other chap.

Anyway, I’m having to inject myself twice a day atm, so have had quite enough of needles thank you very much.

Doogles · 5 May 2018 at 12:06

Return the PSU get refund for both item and delivery and get the case elsewhere that does bank holiday delivery?

Diddums · 5 May 2018 at 12:13

robfosters said:
I’ll leave that to the other chap.

Anyway, I’m having to inject myself twice a day atm, so have had quite enough of needles thank you very much.

That bad huh? Sorry to hear that mate, hope you're doing ok

james.miller · 5 May 2018 at 12:16

Its ocuks mistake, they should be making sure you get the item you paid for on the day you paid for it to be delivered. Sending you a psu you didnt order is entirely their problem to solve.

HippoTank · 5 May 2018 at 12:18

Huggie86 said:
Mistakes happen, life goes on. Its going to be gorgeous this weekend.

Yeah this is basically it (sadly)

I'll just cut my losses and submit to the higher powers :rolleyes:

andicole0 said:
I do wonder where you could at least get one from for tomorrow and just get the refund from ocuk.
Andi.

Doogles said:
Return the PSU get refund for both item and delivery and get the case elsewhere that does bank holiday delivery?

I did consider this - but i'd have to pay for the delivery (which is even higher) so i've just accepted it all now, you guys have accepted my rant so I feel better

I guess Amazon set a high bar for this sort of stuff which I shouldn't come to expect from everywhere. OK off to get this parcel sent back now

HippoTank · 5 May 2018 at 12:19

james.miller said:
Its ocuks mistake, they should be making sure you get the item you paid for on the day you paid for it to be delivered. Sending you a psu you didnt order is entirely their problem to solve.

Yeah it's true, not much I can do now though. But I'll always strive to order from somewhere else that will sort a problem like this better in the future. Just a learning experience for me at the end of the day.

Diddums · 5 May 2018 at 12:24

If you're set on building this weekend then I'd source it elsewhere and get a refund. If not, then enjoy the weather and build later. It sucks but it's a fact of life unfortunately.

robfosters · 5 May 2018 at 12:46

Diddums said:
That bad huh? Sorry to hear that mate, hope you're doing ok

Cheers mate, got a suspected blood clot in the heart, but it looks like it’s getting smaller so going in the right direction.

Caged · 5 May 2018 at 12:48

It's a bit much to not collect the incorrect item from you

BENBOBBY · 5 May 2018 at 12:54

If you have the funds available you could order the case as a new order. Then return the PSU at a later date + a full refund.

Dirk Diggler · 5 May 2018 at 12:54

Send them a box of Maltesers in the return box and see how they like it?

Jamauk · 5 May 2018 at 13:02

Did you get any Haribo?

HippoTank · 5 May 2018 at 13:14

Jamauk said:
Did you get any Haribo?

Sent it back in the box, no telling what they would do if i swiped it

Diddums · 5 May 2018 at 13:24

robfosters said:
Cheers mate, got a suspected blood clot in the heart, but it looks like it’s getting smaller so going in the right direction.

Good to hear, your attitude is an inspiration, and I mean that.