argos - item can only be returned if faulty?

[GTanny]

Hey

i have a more specific post open in the laptop section Here but i wanted a quick answer to a query i had in it.

when my dad purchased me a laptop he got told the 'this item can only be returned if faulty' speach, is this true, surely consumer rights cant allow this? my understanding is if an item isnt upto you expectations it can be returned?

i may be returning the laptop as faulty anyway but as my dad got me it i would need to do an exchange it for more or the same value wont i? if i see an alternative thats less will they give me a store credit card?

 

[GTanny]

cheers guys, i didnt realise this was something they could do, it was purchased in store but as explained in the other thread it may be going back anyway as faulty as it has a number of issues with it which may cover the fit for purpose one... the keypad being intermittent is a big enough issue itself, the other issues are just exra problems.