Arock board with a 9800x3d??
- Thread starter WARburton
- Start date
I was just playing battlefield 6 and my pc shut off. First assumption was a power cut but the monitor flashed up so quickly realised I may be a victim of the Asrock 9800x3d failure. My board is a x870 Taichi lite, which I will have to replace also - so it doesn't happen again. I have used every bios from 3.15 to 3.5 with 1.1v vsoc. I tried a cmos reset using the back i/o button but it shows now life when power button is pressed.
Last edited:
Ah crap this just happened to me on an asrock livemixer b850 playing bf6 too.
It's got the error light for cpu on the motherboard and it won't output video via the gfx card or the motherboard ports or on different monitors.
Removed and reseated ram and gfx card cpu light still on and no boot.
Going to try the bios flashback but I was already on the latest.
I only got the cpu (ocuk) and the mobo in February is this covered by warranty if so the cpu or the mobo?
That's not true regarding their customer support. Every time I have needed any support or parts, Asrock in Netherlands were fantastic. One thing I always liked about them and some of their motherboards I have used have been great and never had an issue with them.
Sadly this generation their motherboards have had issues with AMD CPUs, but again where does this issue really fall as other brands have had similar failures too this generation. Maybe AMD needs to get their act together too when providing motherboard companies with the correct specs for them to build motherboards and the BIOS. Then there is the issue of bad batches of AMD CPUs too..
Last edited:
Do they replace the motherboards or do they jist say "it's your cpu at fault" and deny a replacement or refund?
Associate
- Joined
- 17 Mar 2025
- Posts
- 466
- Location
- solent sound
this is a bit worrying that's the 3rd one I've read about today that's meets the following 2 conditions
1] asrock board
2] am5 cpu
doesn't seem to be entirely exclusive to the x3d models either
i get the whole nobody reports good things as often they report
major issues but still.........
seems this still has not been fixed then :-/
1] asrock board
2] am5 cpu
doesn't seem to be entirely exclusive to the x3d models either
i get the whole nobody reports good things as often they report
major issues but still.........
seems this still has not been fixed then :-/
I just went direct to AMD for the RMA of my processor when mine blew last month, just had the email today from them that they've accepted the returned unit and are sending me out a new one (submitted RMA on 19th Nov to give a bit of an idea of time frame for the return process).
https://www.amd.com/en/registration/warranty-services-portal.html
Asrock are still yet to reply to me about the Pro RS Wifi board nuking the cpu.
I ended up buying a new MSI board to replace the Asrock, as I'm not going to put another cpu into a board that's already killed one processor.
Yeah my concern is if theg don't change the board how long would the replacement cpu be warrantied for does it get a new 1 year or is it just the remaining months of the original?
Shame as the b850 live mixer had a really good feature set and seemed pretty future proof when I looked back at the start of the year
Pcie 5 for m2 and gfx not shared and wifi 7, i figured that would last a few generations tbh.
Which msi board did you get?
Soldato
- Joined
- 6 Sep 2016
- Posts
- 14,449
It won't be rolling warranty, it'll be whatever is left on the original purchase....if it blows every 10 months you'll get a "forever warranty"
I ended up going for the X870e Gaming Plus Wifi, but only because I got a really good deal on it. I was going to get the B850 version of the board, but spotted the X870e one on offer for roughly the same price so figured I might as well pay an extra fiver while it was reduced.
Not just ASRock - the same failure symptoms have been seen on other brands - but it very rare on other brands in comparison. Unfortunately not enough data / analysis of the failure to pin point what is going on.
There is a high correlation with CPU batch but it isn't limited to certain batches, moderate correlation with BIOS version but that doesn't eliminate the problem. For perspective there are a few hundred instances out of 10s of thousands of these CPUs sold - it is still an edge case but not one which seems to be going away.
Soldato
- Joined
- 4 Oct 2019
- Posts
- 3,211
- Location
- Queens Park - London
“ ASRock confirmed to Gamers Nexus that it is solely responsible, and AMD's chips aren't causing problems. ASRock also stated it will cover shipping costs both ways if users RMA their motherboards. However, it notes that it has not seen a single damaged motherboard in this whole ordeal.”
Source
www.tomshardware.com
Source
ASRock confirms its BIOS settings are killing Ryzen CPUs, is fully committed to fixing any damaged motherboards
New BIOS will reduce PBO limits.
“ ASRock confirmed to Gamers Nexus that it is solely responsible, and AMD's chips aren't causing problems. ASRock also stated it will cover shipping costs both ways if users RMA their motherboards. However, it notes that it has not seen a single damaged motherboard in this whole ordeal.”
Source
ASRock confirms its BIOS settings are killing Ryzen CPUs, is fully committed to fixing any damaged motherboards
New BIOS will reduce PBO limits.
Yet the same failure symptoms are being seen on other brands albeit it is rare but it is happening and documented and more than one place has charted a difference in how likely it appears it will happen depending on CPU batch.
Soldato
- Joined
- 4 Oct 2019
- Posts
- 3,211
- Location
- Queens Park - London
One of, though not the only place tracking it, https://www.reddit.com/r/ASRock/comments/1mvgndh/9000series_cpu_failuresdeaths_megathread_2/ (there are others like Level1Techs as well who've also seen it more commonly on specific batches than others).
Certain CPU batches seem to appear far more often in end user and retailer submitted failure reports than others, though they aren't necessarily specific to this issue but this is the main cause of returned 9800X3Ds - they are generally very reliable.
Last edited:
Soldato
- Joined
- 4 Oct 2019
- Posts
- 3,211
- Location
- Queens Park - London
What does the GamersNexus investigation say?
Last time GN talked about it their stance was still summed up "inconclusive".
I'll have to get the cooler off to get the partnumbers to submit, hilariously this is the first time I've gotten rid of most of the boxes (kept the inner plastic holder though fortunately) within a year as I had a big clear out a few months back.
Including throwing out an old DFI lanparty mobo box i still had from 20+ years ago
