Arock board with a 9800x3d??

Tefal said:
Do they replace the motherboards or do they jist say "it's your cpu at fault" and deny a replacement or refund?
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When the RMA is done they will test the motherboard and if found faulty they replace them. You need to really test your CPU in another motherboard to rule out the CPU and motherboard, or RMA both if you can't test.
 
Purgatory said:
That's not true regarding their customer support. Every time I have needed any support or parts, Asrock in Netherlands were fantastic. One thing I always liked about them and some of their motherboards I have used have been great and never had an issue with them.

Sadly this generation their motherboards have had issues with AMD CPUs, but again where does this issue really fall as other brands have had similar failures too this generation. Maybe AMD needs to get their act together too when providing motherboard companies with the correct specs for them to build motherboards and the BIOS. Then there is the issue of bad batches of AMD CPUs too..
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Ah right well I didn’t realise that you’d experienced zero issues so I and everyone else must be wrong about the whole situation and Asrock have clearly done nothing wrong at all and them admitting wrong doing is incorrect, you should call up Asrock and tell them that.

/s
 
JollyJamma said:
What does the GamersNexus investigation say?
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Bear in mind GameeNexus often just post click bait and rage bait for the attention and views.

The last video was basically 40 odd minutes of him reaching no conclusions after regurgitation of previous content and again the same images and Reddit news from May 2025.

The reality is no one knows, so many claims, no verification, and a Reddit post that grew legs and was used by YouTubbies to get people clicking on video's.

We don't need screenshots almost a year old showing bios 3.15, not news about the guy who was fine with 3.15 but then died on 3.30.

We need verification and factual numbers of failure in 3.40 and 3.50 and wether or not the CPU was used with bios 3.15 or it's all new and was immediately set up with 3.50 before a CPU was fitted.

We need Asrock and AMD to find the cause and reverse it, to restore confidence in the products we spent hundreds on.

And yes I also blame AMD, you can see the earlier relationship and responses between Asrock and AMD regarding this.

The simple fact is AMD push these CPU"s too hard and they fail to shut down and blow before the specified limits are reached.

People are undervolting these things yet also running them faster on 360mm AIO as well as running in eco mode on air, but no one seems to know what can cause what

How the hell can manufacturers not nail the issue and prove it resolved?
 
sastusbulbas said:
The reality is no one knows
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Unless/until I see information otherwise I'm going with a CPU design tolerance where there is some manufacturing variance around the intended threshold with some batches better than others and a small percentage (probably under 1%) having too little margin exacerbated by ASRock's implementation on their boards, and a subset of those CPUs bad enough for it to be exposed on any board.

There is a chance it is a socket fitment issue but I'm not convinced.

Confusingly there are people who have ASRock boards which repeatedly seem to kill 9000 series CPUs and others who've had one CPU die but not been able to replicate it.
 
sastusbulbas said:
Bear in mind GameeNexus often just post click bait and rage bait for the attention and views.

The last video was basically 40 odd minutes of him reaching no conclusions after regurgitation of previous content and again the same images and Reddit news from May 2025.

The reality is no one knows, so many claims, no verification, and a Reddit post that grew legs and was used by YouTubbies to get people clicking on video's.

And yes I also blame AMD, you can see the earlier relationship and responses between Asrock and AMD regarding this.
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I'd probably agree with you on some of those points and I do think that GamersNexus haven't been the best of late with their approach to reporting but I'd reserve their right to look into the matter.

If there was one person who I would ask for their opinion on how to get to the bottom of the matter, it's Buildzoid given his tech knowledge but I do agree with you that we need both AMD and Asrock to figure this whole thing out as it's clearly very complicated.

Do I think Asrock are particularly good at killing CPUs though? Yes.
 
JollyJamma said:
Do I think Asrock are particularly good at killing CPUs though? Yes.
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I do not think around 200 (claimed not verified) failed CPU's out of around 2'000'000 AM5 motherboards is a significant number, so cannot agree that Asrock are particularly good at killing CPU's. But they are currently the best, in 2024 that crown went to Asus when they had the same issue with 7000 series.

Failure rates of 1% are considered great for motherboards according to Google,

One of the problems though, is simply people blaming Asrock therefor it must be Asrock to blame, despite these users using 3.15 and playing with Bios. Out of all the failures, not every single one was due to Asrock. We know AMD had a part due to AMD's initial response and public anouncement of refunding. We know Asrock had agreed Bios settings before hand with AMD and AMD's CPU's failed with the aproved settings. We know Asrock had repeated Bios revisions to try and solve this, and we have had less failures with recent bios updates. That the companies making the CPU's and Motherboards cannot pin the problem down makes both a questionable brand.

We do not have any failure figures on new recent batch AMD processors running on bios 3.40 or later and no other bios having touched the CPU. It would have been nice to have seen some verified figures, but we won't see any if there is only a couple of hundred claims since May.

The reality is it would take thousands of failures to be a problem, and it would have to be a consistent issue for reviewers, content creators and system builders and buisinesses. Which is not the case, it's primarily an issue for enthusiasts who use Reddit.

There is probably more chance of a currently more expensive memory kit needing returned due to failing memtest than an Asrock MB killing a 9000 series CPU.

Though I do wonder what will happen with these Asrock motherboards and AMD's next range of CPU. Will it be Gigabyte or MSI causing explosiions next round or will Asrock retain the championship belt!
 
The 9800x3d is by far the most common failure in the mega thread on Reddit in r/asrock. I have an Asus x870e crosshair hero coming as a replacement. I have contacted OcUK about RMA of cpu and mobo.

I was running really conservative settings just expo enabled. No pbo or curve optimiser.
 
megatron said:
I was just playing battlefield 6 and my pc shut off. First assumption was a power cut but the monitor flashed up so quickly realised I may be a victim of the Asrock 9800x3d failure. My board is a x870 Taichi lite, which I will have to replace also - so it doesn't happen again. I have used every bios from 3.15 to 3.5 with 1.1v vsoc. I tried a cmos reset using the back i/o button but it shows now life when power button is pressed.
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Same thing happened to me. see here https://forums.overclockers.co.uk/t...-loop-on-trx40-system.19009109/#post-38120423
 
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