Arrrgghhhhh /rant

[DreXeL]

So, back in September I order a new 3 piece suite from a well known high street catalogue store. I was told it would be delievered within 28 days. After several delays and phone calls with some pretty damn rude customer services representatives, the suite was finally delivered today. Thank God, I was beginning to think I'd be waiting till after Christmas.

So I start to unpack the suite and........ ONE OF THE ******* SOFAS IS COMPLETEY WRONG!!!

Useless muppets.

I got straight on to customer services, explain the situation, only to be told by the representative (who sounded like a girl of about 12, but at least she wasn't in India), that 'the item is no longer available, there nothing we can do'

Of course I wasn't accepting that, and argued with her, but she kept spouting the same crap. Eventually I told her she obviously has no clue what she was doing, and to get a manager. I had lost my temper a bit by then, the girl sounded close to tears

Anyway I had a bit of better luck with the manager, she has told me they do have some in stock, but they are allocated to other customers. She said they may be able to take one of them for me, but no promises. I'm sat here waiting for her to call me back.

Idiots

 

[DreXeL]

Muppets, how can you pack the wrong sofa?

I know, especially as the other Sofa and chair are correct. I mean, the correct ones are chocolate brown, the wrong one is cream.........

Why get upset? The worst that can happen is you'll get a full refund and perhaps something for your inconvieniance. I am sure there must be another three piece you could find that you like. Chill out

It's easy to say chill out, but we have been waiting for this as we have just re-decorated the living room and have already had this delayed twice. It's hugely frustrating.

Why not just say that this isn't what you ordered, come and pick it up and give me a full refund?

Yeah that's what is going to happen if they can't get the correct one. Which is fine, but still hugely frustrating, as I'll have to order another suite from somewhere else, and have another long wait.

It's just really inconvienient.

 

[DreXeL]

Muppets they maybe, annoying no doubt.
But shouting at the first girl you spoke to on the phone and almost reducing her to tears - really required?

Well, it wasn't a case of simply yelling at her till she cried, but she continually told me they couldn't do anything. This was immensely frustrating, hence me losing my temper.

Anyway, an update:

They never called me back, but I called them. They said basically all they can do is collect and refund, or we can choose an alternative suite for the same value. I had a look at what else they have, and they do a 2 piece suite for the same value that's very similar, but obviously being 2-piece that doesn't include a chair.

I asked them to let me keep the chair from the 3 piece (it's very similar), and they agreed. So I am basically getting a chair that's worth a few hundred for nowt, and two sofas that are better that the ones I ordered (all leather as apposed to faux-leather/leather mix).

 

[DreXeL]

edit - lmao complete wrong thread hope no one seen it

I saw it, and looked like this -

 

[DreXeL]

The girl is only as good as the training she has had.

Which was clearly useless.

The second person I spoke to after telling her to get someone who knew what they were doing was actually much better, and I didn't get anyhere near as angry and frustrated as I did with the first girl.

 

[DreXeL]

I've just bought a brown leather sofa from (what sounds like) the same catalogue shop. Mine is due to be delivered on the week of the 20th so I hope they haven't just given you mine!!

Nope, they sent a cream one instead of the brown one I ordered.

EDIT: Actually I think I misunderstood you, the alternative one they are giving me is basically a new order, so it shouldn't be yours

 

[DreXeL]

Are you sure? It sounds more like the first girl told you the truth and the second one lied to you twice in order to calm you down and get you off the phone - i.e. that they may be able to get one off of another customer order (never going to happen) and that they would phone you back.

Still if you prefer to be lied to in order to get you to calm down and get off the phone, and then have to sit waiting for a call that never comes, rather than just being told the truth up front then so be it. At the end of the day there was no sofa available for you, and still isn't.

No, that's not what happened.

The first girl was giving the impression that they were going to do NOTHING, and didn't even try to help. The second girl did actually try to help, she (supposedly) called the delievery drivers, she actually went to the effort of trying to find out if there are any in the warehouse, or at least appeared to. And at the end of the day the second girl actually got things moving as opposed to just spouting the same line again and again. Either way, the call was handled a lot better by the second person I spoke to, that's a fact.

Can't believe this thread is 2 pages long already, I was just having a rant

My apologies to anyone who's wasted 2 minutes of there life reading this thread hoping for something exciting