Astraweb Payment issue

[zootfloot]

Just a quick question to which i hope there is a simple answer...

I have just received an email saying the following:

Dear xxxxxxxxx,

We recently tried to rebill your recurring order xxxxxxxxx for Searchtech Limited.

For the following items:Unlimited DSL Plan : 9.69 ( GBP ) However, your bank declined the transaction for the following reason: 530 : Do Not Honor

To have these charges post to a different card (or update your expiration date, etc.), please enter your new billing information using the link below. You will be prompted to enter the first 6 and last 2 digits of the previous credit card. https://www.2checkout.com/va/sales/customer/change_billing_method?sale_id=xxxxxxxxxxx

After speaking with the bank they have said that no payment application has been made, there are plenty of funds so they cannot understand why there would be an issue.

My card is not due to expire for another year so that isnt the issue.

I also rang 2checkout.com who are the billing company, i spoke to some american drone who said that they had requested payment but the bank had declined and if i did not have any luck with my bank i should ask to speak to a manager!

From a quick google i am not the only person who has experienced this however there does not seem to be any 1 single solution.

I dont own a credit card, i have 1 current account and thats it.

Anyone had this happen to them and if so how did you resolve the issue?

 

[zootfloot]

my friend had a very similar problem to this - paid for months with his debit card, then 1 day was told the bank had refused payment; he couldnt seem to get them both to agree on what was wrong so he just ended up paying via paypal.

I suspect im going to go this way too.

The annoying thing is that i also emailed Astraweb to see if they had any information and their reply was along the lines of "sorry you have experienced a billing issue, this is nothing to do with us, if you want to cancel your account click this link"

Bit annoyed by it all now actually.

 

[zootfloot]

£9.69 for unlimited DSL? You're on the wrong package. The kleverig $11 special is the exact same account, at a cheaper ('special offer') price. It works out closer to £7 a month.

Linkage.

Yeah i saw that a few weeks back and a friend of mine took the offer up.

Since then he has had a fair few problems but he doesnt know if its with Astraweb or his ISP, but it did start at the time he started with astra.