Astraweb slowdown on Be Pro

Rainmaker · 6 Sep 2009 at 16:35

Is anyone else experiencing excessively low speeds from Astra lately? Last night and today, my downloads are struggling to hit 10Mbps (< 1MB/sec). Normally I get 18.x Mbps (2.2 MB/sec) solid, but for about three days now speeds are varying wildly between 3Mbps and 10Mbps, usually settling around 8Mbps.

I've not changed anything at my end (Alt.Binz, Kaspersky Internet Security 2010, Windows 7 x64), and other download sources continue to provide me with 18.x Mbps (or about 2.2 MB/sec) so I know my line itself is OK.

I raised a ticket with Astra 24 hours ago but haven't had a reply :\ If they keep this up, Giga's getting a customer back. Anybody?

EDIT: I'm using ssl-eu.astraweb.com but have also tried ssl-us. The latter does provide an increase over the EU server, but is still far below expected/usual speeds. I've also tried changing between ports (443, 563 etc) but this didn't help either. Definitely seems to be an Astra issue, unless Be have suddenly started throttling NNTP traffic for Pro customers. HTTP and FTP remain at full speed.

Rainmaker · 6 Sep 2009 at 20:55

The fact some of us are experiencing it and others aren't probably indicates it's a routing issue, I guess? Still no reply from Astra...

Rainmaker · 7 Sep 2009 at 10:58

Back to normal for me now too, though it did last three days

Astra finally responded, apologising for the delay and asking me to check it was now fixed, so I'm presuming they found and fixed something.

Rainmaker · 7 Sep 2009 at 17:36

According to Astra, it was Be's fault. In that case, I wish I'd never left UK Online. Never seen these types of issues before.

Astraweb said:
There was no problem on our end.
In future, when you have internet issues, including slow speeds, you should contact your ISP. We do not govern your speed. Your ISP does.

Either way, I'm not a happy bunny.