Asus Chromebook warranty denied

[The_Arbiter]

Couldn't think of a better title.

My Dad sent off his Asus Chromebook for warranty through John Lewis as the top row of keys won't register, but they feel as normal to type on. Whilst my Dad does have old tradesman style power typing or key mashing, his Acer 3rd hand netbook is still going strong (2nd gen I5), i bought it 2nd hand and it went travelling with me.

JL are awaiting pics of some "accidental damage".

Anyone experienced anything similar? What's the lightly hood of it being an Asus repair centre?

The Chromebook was £500 and they want £153 to repair it. Unsure on the viability of this if there is no recourse due to chrome OS having what's probably 3yrs left of security updates.

Can't see myself touching anything Asus if this is how poor their manufacturing is. Not the first Asus product to go poop in my family.

 

[The_Arbiter]

Got a bit of an issue myself with ASUS Warranty. I just bought a ASUS Vivobook 14" OLED and for the specs etc for just over £500 it is a beautiful laptop with an amazing screen and even does a bit of decent gaming due to the Nvidia GPU but when I registered it in June its saying my end date is Oct 2022 ! Thats 4 months its meant to have 1 year.

The included myASUS software has various options for 1-2-3 years extended warranty but 4 months included ! So I've contacted ASUS just waiting for a reply.

At minimum you'll get 1yr through the shop if it's new at least, even if Asus don't play ball. Be interesting to read what their response is.

I forgot about this thread, so am gonna txt my dad now.