Asus Customer Service

TechMeh

TechMeh

TechMeh

Associate
Joined
28 Jun 2008
Posts
267
Hey All, as some of you may or may not know,

my motherboard had a water cooling leak,. but the problem was not with my tubing/clamping/installation but with the Fusion Block that comes with the Striker 2 Extreme,

The problem was, that the fusion block leaks, so its totally not my fault,. check this email reply i got.

Dear Vickers,

In this situation, if there is something damaged with the appearance of the motherboard, it would be out of warranty. Maybe you could contact your retailer for a check. If the retailer could not judge it, it would be sent for RMA, if it is inspected to be CID(i.e.customer induced damage), the motherboard woulb be out of warranty.

Jany

ASUS Customer Service Center (Shanghai, China)



Customer Induced Damage? What the... in the original email i sent i clearly indicated that the leak was from the water block and not my installation,

as damage goes... well there are a few minor scratches on the Fusion Block Logo, but that was due to clamps, but im sure they cannot refuse a replacement because of that.

im sure OCUK will agree with me, and help me out.
 
The thing is, the CID doesn't impare the use of the hardware. All current versions of the Striker II motherboards should be allowed to be RMA'd by default because of that simple and crucial element to modern day cooling. This motherboard is supposed to be for enthusiasts, and for an enthusiast to run on fan cooling would be a bit dodgy.


It's pretty much a fact that you can't watercool this motherboard, and it should clearly state that instead of letting the customer find out, get wee'd off and pray to god for the RMA to come through.



I may just send a reply to ASUS and say "Because of your defected cooling to the NB Water Block, i now have a computer case acting as a fish tank. What are you gonna do about it?"
 
well, like you said see if OCUK say anything about it. When you got the w/c kit did it say aything like cannot be blamed for electrical products being damaged by water or anything of that nature?
 
im not sure, but i dont think that should be the point if it has or hasnt, because the waterblock that had be factory installed is faulty, so how would i know if its dogey or not without actually running a loop with it in and testing for leaks.
 
TechMeh said:
im not sure, but i dont think that should be the point if it has or hasnt, because the waterblock that had be factory installed is faulty, so how would i know if its dogey or not without actually running a loop with it in and testing for leaks.
Click to expand...

a lot of computer building sites say that's exactly what you should do before installing a water cooled system.. I know what you are saying about it not being the point, but I would imagine they will say you should have checked first.
 
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