Asus g751J Helpppppppppp

chili

chili

chili

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Joined
19 Mar 2011
Posts
827
Ordered 1 of these on friday from OC arrived today, really nice looking machine left it on charge for an hour prior to doing anything with it at all.

pressed power button keyboard lit up screen stayed black Mmmmmmm i thought finally after a few more presses and still no screen i phoned OC the guy i spoke too looked for a solution on the internet (hold power button for 45 seconds) tried this still nothing after a few more tries he issued me an RMA.

not wishing to give up so easily i help the power button for longer maybe 90 seconds this time the machine loaded and i was able to proceed past the initial setup stages.

maybe 30 minutes later the laptop is running the microsoft update process and asked for a restart, pressed restart and its now back to square 1 where it will not boot no bios screen no republic of gamers logo just a red keyboard and thats it, the laptop seems to turn off if left in this state for say 10-20 seconds.

during the red keyboard/black screen scenario there is no activity flashing from the hard drive light at the front of the machine.

i feel for the price £1495 this should not be happening and i guess i will have to Rma the laptop back to OC.

before i do this has anyone any other ideas of anything i could try?

thanks
 
No ... Return this ASAP ..... why on earth would you even want to keep something that out of the box is not working as it was designed to ? just get a replacement sent to you and hopefully you will be up and running in no time :)
 
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I have.
when i informed OC yesterday i got an rma number and its now in the post to be replaced, the guy i spoke to yesterday said i had to post it back yet today a customer service guy said he could have arranged collection. so am £30 out of pocket at the moment, hopefully i will get another laptop before the end of the week.....fingers crossed
 
chili said:
I have.
when i informed OC yesterday i got an rma number and its now in the post to be replaced, the guy i spoke to yesterday said i had to post it back yet today a customer service guy said he could have arranged collection. so am £30 out of pocket at the moment, hopefully i will get another laptop before the end of the week.....fingers crossed
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In the past I have had the cost of return postage for a faulty item refunded, post a question on the customer service section of the forum and ask about it.
 
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@ anthony566 you have one of these laptops i belive from what i read in another post, how have you got on with yours, any regrets?
 
chili said:
@ anthony566 you have one of these laptops i belive from what i read in another post, how have you got on with yours, any regrets?
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The first one I received had to be returned .... the GPU fan had a really bad clicking sound on it but apart from that ( and the replacement was perfect ) I am over the moon with this laptop very quiet ( almost silent ) not as heavy as I was expecting and the finish is amazing.

It is very quick with everything I use on it so apart from the issue out of the box with my first one I'm still giving it 10/10.
 
anthony566 said:
The first one I received had to be returned .... the GPU fan had a really bad clicking sound on it but apart from that ( and the replacement was perfect ) I am over the moon with this laptop very quiet ( almost silent ) not as heavy as I was expecting and the finish is amazing.

It is very quick with everything I use on it so apart from the issue out of the box with my first one I'm still giving it 10/10.
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Cheers for the reply my replacement laptop arrived and worked as it should straight out of the box, so i feel much better now :)
i agree it is very quiet and the finish on it is very nice 10/10 here too
 
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