Asus Maximus IV Gene-Z/Gen3 - Debug Code 58 problem!

Montala

Montala

Montala

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Members who aren't familiar with this particular motherboard will probably wonder what on earth I am talking about here, but basically it features a 2 digit LED display to indicate the system status, and code 58 (which is displayed even before a BIOS screen appears) is supposed to indicate a CPU micro-code problem.

On reading several threads on the Asus and ROG Forums, it would appear that I am not the only user to have experienced this particular problem, which actually does not appear to be CPU related at all.

What most folk are finding (I will be checking mine out later) is that the system will boot correctly with a single 'stick' of memory in slot 4, and with two sticks in slots 3 & 4 but in true dual channel mode (1 & 3 or 2 & 4) it just displays this code 58.

Has anyone on here experienced a similar problem please, or know of a permanent solution?

Just for the record, the other components are an Intel 2500K, and 4 x 4GB sticks of Corsair Vengeance black LP memory... and an nVidia GTX460 graphics card... all of which are brand new.

... and I would clasify myself as an experienced computer builder! :)
 
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Thanks for your reply.

As I said, I am certainly not alone in experiencing this problem, and having now carried out further tests, I find that I can boot into Windows OK, with one ‘stick’ of memory in either slot A1 or slot A2 but with the same ‘stick’ in either B1 or B2 it goes straight to Debug Error Code 58.

I will carry out more tests with 2 ‘sticks’ later, but It is looking to me very much as if I have a faulty motherboard... which is not good news! :(
 
I have read about this in the past and if i remember correctly the only cure was to get the board replaced.

Did you try reseating all your memory sticks that some times works.

Another thing to try is reseating the Cpu.
 
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I am just checking them all out again at the moment, but it's looking more and more like RMA time... a bit of a pain though as it is a brand new high end system!
 
Montala said:
Members who aren't familiar with this particular motherboard will probably wonder what on earth I am talking about here, but basically it features a 2 digit LED display to indicate the system status, and code 58 (which is displayed even before a BIOS screen appears) is supposed to indicate a CPU micro-code problem.

On reading several threads on the Asus and ROG Forums, it would appear that I am not the only user to have experienced this particular problem, which actually does not appear to be CPU related at all.

What most folk are finding (I will be checking mine out later) is that the system will boot correctly with a single 'stick' of memory in slot 4, and with two sticks in slots 3 & 4 but in true dual channel mode (1 & 3 or 2 & 4) it just displays this code 58.

Has anyone on here experienced a similar problem please, or know of a permanent solution?

Just for the record, the other components are an Intel 2500K, and 4 x 4GB sticks of Corsair Vengeance black LP memory... and an nVidia GTX460 graphics card... all of which are brand new.

... and I would clasify myself as an experienced computer builder! :)
Click to expand...

Hello I have noticed this post while browsing the forums

I work for Asus and have the ability to forward this information onto one of our technical advisors.

do you have an email I can contact you directly on? I would like to discuss the issue further and possibly try and resolve with you with one of our technical engineers.

Let me know and I will trust you across the information.
 
AsusTek said:
Hello I have noticed this post while browsing the forums

I work for Asus and have the ability to forward this information onto one of our technical advisors.

do you have an email I can contact you directly on? I would like to discuss the issue further and possibly try and resolve with you with one of our technical engineers.

Let me know and I will trust you across the information.
Click to expand...

Hi,

Thanks for your reply, which I have only just picked up.

You can contact me directly on david(at)montala(dot)co(dot)uk and I would welcome the opportunity to discuss this issue with someone in more detail.

As I mentioned earlier, it would appear that I am not the only user who has experienced a similar problem with this particular board, but I am now in a position to provide very specific details of the errors I am experiencing.

I look forward to hearing from you shortly.
 
I haven't heard from anyone yet, but as a follow on to my earlier posts, I have now tried various combination of 2 memory 'sticks' and basically (as I suspected) it will boot into Windows with either a single memory module in either slot A1 or A2 or with two sticks, one in each of these two slots.

Any other combination (such as A1 and B1 or A2 and B2) results in the same Code 58 error, which in fact occurs whenever either slot B1 or B2 are 'filled'.

The BIOS version is 0402 (which is the latest official release), so it is looking more and more likely to me that I do have a defective board here!
 
doesnt it say in the manual what 58 error code is? checked cpu socket for bent pins? as this will cause memory slot problems but be carefull when checking
 
wazza300 said:
doesnt it say in the manual what 58 error code is? checked cpu socket for bent pins? as this will cause memory slot problems but be carefull when checking
Click to expand...

It does indeed, the actual description being "CPU self test failed or possible CPU cache error", so in theory it could, as you suggest be a CPU socket problem.

As I mentioned earlier though, quite a few other users have experienced very similar problems, and so far as I am aware no one has yet found a badly seated CPU to be the cause, although it is always a remote possibility I think it is a bit like Windows, where error messages are not always exactly what they seem!

In my case, it was brand new retail Intel CPU, being fitted into a brand new motherboard for the first time, by an experienced computer system builder (me!) who carefully inspected both items beforehand.... and of course it will actually boot up into Windows under certain conditions!

One I have stripped everything down and removed the CPU I will check both the socket and the CPU itself with a magnifying glass for any signs of bent pins etc, before I actually RMA the board.
 
From my understanding you are currently in conversation with the Rep at Asus of whome I was going to put you in contact with (on ROG forums)

Both of these threads have the same information in, but for help on this specific case moving forward please update the guys at ROG for quicker responce, I do not monitor this forum all the time.

Regards
 
Thanks for your reply... I wasn't really quite sure who would be the best person to contact, and was running both threads in parallel.

I will update him there on any progress, but will post the final outcome on here, for anyone who might still be interested... or who might even be experiencing similar problems.

I expect to have a new board in my hands in the next 10 minutes, so it looks as if I am in for a fun packed day! :)

Thank again for your interest.
 
I am a very slow, careful and methodical worker, (and had to fit in a few other 'jobs' as well), so I have only just finished assembling it all in the last few minutes... the pins on the CPU socket all looked fine, so as I only have one monitor at the moment, I am about to swap the systems over, and power it up... more later.

Fingers crossed!

UPDATE: System completely rebuilt, using same CPU and memory (4 x 4GB) on a brand new replacement motherboard, and everything appears to be working correctly... what a relief! :)

I shan't be doing any more work on it this evening, but will finish off the odds and ends, plus a bit of cable management, tomorrow.
 
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