ASUS : Random black screen pause then resume like nothing happened

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Just built a new PC using the following components -
Asus Rog Strix B650E-F Gaming Wifo Motherboard
AMD Ryzen 7 7800X3D
Corsair Vengeance DDR5 32GB (2x16GB) 6000MHZ
Crucial M2 SSD
Corsair RM850x 80 Plus Gold PSU
Currently using processor GPU to provide video
Windows 11
No overclocking settings.

PC boots okay and i log into windows. I then experience a number of andon black screens which last for a couple of seconds, then the screen comes back and i can carry on. Its not a reboot, its more of a pause. This process seems to last for a few minutes and then things return to normal.

Ive run stress test software and had no issues.

Any ideas what migth be causing this? Im guessing it might be some software thats being loaded? I have Asus Armoury Crate installed. Also upgraded the BIOS to the latest stable version.





 
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Just built a new PC using the following components -
Asus Rog Strix B650E-F Gaming Wifo Motherboard
AMD Ryzen 7 7800X3D
Corsair Vengeance DDR5 32GB (2x16GB) 6000MHZ
Crucial M2 SSD
Corsair RM850x 80 Plus Gold PSU
Currently using processor GPU to provide video
Windows 11
No overclocking settings.

PC boots okay and i log into windows. I then experience a number of andon black screens which last for a couple of seconds, then the screen comes back and i can carry on. Its not a reboot, its more of a pause. This process seems to last for a few minutes and then things return to normal.

Ive run stress test software and had no issues.

Any ideas what migth be causing this? Im guessing it might be some software thats being loaded? I have Asus Armoury Crate installed. Also upgraded the BIOS to the latest stable version.






Use the AMD website for graphics drivers and chipset / CPU drivers, just sound to me like its monitor refreshing
 
I would uninstall armoury crate and disable it in the BIOS.

Have you installed the drivers as suggested above?

What cable are you using? Does it have an adapter?
 
Also check if the monitor is correctly installed. Using my Dell S2721DGF, even if under monitor settings and NVidia control centre is at 144MHz (not using the overclocked mode), there’s some options in the monitor own menu (have to be accessed using the monitor’s own control) that would cause some issues, as if the cable was defective, some fraction of a second blackouts. Tried replacing cables, trying the onboard GPU, but only after changing some settings in the monitor itself sorted the issue.
Some conflicting settings, I guess.
Other than that, the usual BIOS update, clean GPU/chipset drivers install and a reliable cable.
 
Just built a new PC using the following components -
Asus Rog Strix B650E-F Gaming Wifo Motherboard
AMD Ryzen 7 7800X3D
Corsair Vengeance DDR5 32GB (2x16GB) 6000MHZ
Crucial M2 SSD
Corsair RM850x 80 Plus Gold PSU
Currently using processor GPU to provide video
Windows 11
No overclocking settings.

PC boots okay and i log into windows. I then experience a number of andon black screens which last for a couple of seconds, then the screen comes back and i can carry on. Its not a reboot, its more of a pause. This process seems to last for a few minutes and then things return to normal.

Ive run stress test software and had no issues.

Any ideas what migth be causing this? Im guessing it might be some software thats being loaded? I have Asus Armoury Crate installed. Also upgraded the BIOS to the latest stable version.







What errors does event viewer give you?

Black screen can mean GPU driver crash and you'll see that in Event viewer

If there is no error logs in the vent viewer then the issue will be physical and not software - for example your display cable or monitor is bad
 
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Thanks for the guidance.

I've not had much time to test the advice but a couple of things to raise -

The black screen(s) only appears shortly after logging into windows. When the system appears to have settled down i dont think the black screen comes back.

I plan to follow Tetras advice and remove armoury crate and disable it in the bios. Do i loose anything in doing this?

Drivers have been downloaded from a variety of locations. I think Armoury Crate downloads them and Windows? If i just go to AMD and download, i presume these will overwrite if they are newer? Can i just go to device manager and uninstall drivers and start again or is there a better way?

I have a Dell S3423DWC monitor and feed it with a HDMI cable purchased from a competitor but its their basics brand. I use these on my 4k AV gear and they appear okay. is there a specific HDMI cable that is recommended? I would have thought a dodgy cable would have the issue happen regularly?

I have no experience of using Event Viewer. Where would i look to identify any crashes?

I'm due to take delivery of a RX7800XT GPU shortly when i'll get more into sorting the system out.

One other thing i note with this motherboard is that i occasionally loose wired network connection.

I'm really hoping that having built the system its not a hardware issue! I'm within the return window but its just the pain of stripping it all down and re-building.
 
No, you do not lose anything. Armoury crate is unnecessary. You can just download drivers manually as needed.

HDMI cables are digital. When you exceed the bandwidth of the cable, the monitor just throws the entire frame(s) away. That causes the monitor to go black for a time, and then, once the corruption has ended, everything carry's on as normal..as if nothing happened.

If you have recently replaced the cable, then I would assume that's the problem. Find out what cable you need and if in doubt just buy a vesa certified cable that supports more than the refresh rate and resolution you are using. So if you are using 4K at 60Hz, get one that is 4K at 120Hz. A little future-proofing is good!
 
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light grey on blue background is so easy to read
what OS? if you are on win 11 try win10 evaluation version
failing that, turn off all the startup programs, it might be one of those!
also try an alternative monitor to rule out your monitor being duff
 
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