Asus RMA.. has it improved at all in recent years?

[jwilliamson47]

Was wondering people's personal experience on Asus UK RMA process...

 

[MeEsH BaKkA]

I have RMA'd a few things with them in the past... No issues other than it takes ages, they have always replaced the items though.

 

[wazza300]

for me it was abysmal,didnt want to know and palmed the blame of the fault onto me

 

[Nelly]

ASUS improves ‘nightmare' RMA policy

Motherboards carry a notoriously high RMA [return merchandise authorisation] rate but ASUS has traditionally offered customers with defective units only a repaired replacement – a set-up distributor VIP branded a "nightmare for all concerned".

From the start of 2015, the Taiwanese vendor has begun offering its UK distributors a credit on returns, which can be passed onto the reseller and, ultimately, the end user.

VIP director Duncan McAuley said VIP deals with about 1,000 ASUS motherboard returns a month.

"We've been pushing ASUS to do this for years," he said. "Motherboards are always the worst product for returns because there's so much that can wrong with them and it's really good that this change has happened for everyone down the chain.

"Before, customers would send [the returns] to us and we would swap them for a repaired unit – but the customer couldn't get a brand-new replacement or credit, which is what a lot of them wanted," he said.

McCauley said ASUS' change of heart prompted VIP to improve and standardise its own returns policy across its entire portfolio this month. All faulty stock returned to VIP under the manufacturer's returns policy will now be credited back to the customer at market value rather than offering a replacement product.

Full length read here >> http://www.channelweb.co.uk/crn-uk/news/2391739/asus-improves-nightmare-motherboard-rma-policy

 

[Brian18741]

And I always thought Asus were a more reliable brand. 1000 mobo a month being returned! Sounds like a lot but we don't know the context really I suppose