Asus RMA support

ac1d1ty

ac1d1ty

ac1d1ty

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Joined
26 Jan 2007
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2,462
So my Rampage II is borked. Sent the other week to Asus. Currently on holiday in ireland so I slipped a note into the box stating where to deliver it to.

It costs an extra £10 :eek: over the original £16 to send to ireland.


Problem is that they seem to have a wrong address on their file (must have picked up some odd one from paypal :/).

I shot an email off to them, but havent heard back from them. I tried again and again but nothing.

Can anyone advise what to do so they dont send it back somewhere odd.

(according to asus I was to use the creativecomputing.net which is where I have done it all.).


Last ****ing time I ever buy asus. The barely literate technical support chap said 4-5 weeks minimum. Great way to let more board depreciate and keep these components cool. :rolleyes:
 
Well this is taking hte ****.

STILL nothing heard back from then for weeks. I sent an email to them (via creativecomputing) and they had nothing to say.

HOWEVER, somehow they have got the wrong address :/ I asked them to change it and they simply sent back a generic statement saying "we ship to the address provided".


Takes the ****ing **** tbh. Ive got loads of new hardware pieces akk depreciating in value while I struggle away on a POS pc with 1gb ram.

NOT a happy bunny.



Yewen, very kind offer but unfortunately this motherboard was a gift and I dont have a reciept.
 
Unfortunately the only thing I have is the serial number and the box it came in :(


To be quite honest if the motherboard gets churned out at the end and is delivered working to me then i'll take my lesson as learnt.

Im just worried its going to be lost/rejected or whatever.



Has anyone else ever had an experience with creativecomputing?
 
Believe me, based on what I have experienced, I will NEVER touch an asus product again. Im just glad I picked up my GTX 285 OC2 from BFG and paid £230 instead of £220 for the Asus one :/
 
ShockTherapy said:
My Asus Striker Extreme died on me in Feb. I paid for an RMA and sent my board to Creative Computing, 6 months later I'm still waiting for a working replacement motherboard. They've sent me 3 faulty replacement motherboards, all failing to boot with the CPU INIT error, 1 motherboard had the button missing. All the BIOS chips had a big X felt tipped on top.

I've reported Creative Computing to the PCA and there trying to sort something out for me.

I'll never buy an Asus product again, and certainly want nothing to do with Creative Computing again.

On the plus side, I'll be buying an overclocked i7 bundle just as soon as I get paid my overtime...
Click to expand...

Not good to hear :(
 
Problem is that I am in Ireland atm, so trading standards isnt really applicable.


I cant belive this is happening. How can asus, one of the largest companies around, be fobbing off UK customers to the POS site that is creative computing. Hell even I could design a better site than theirs :/
 
Edit: Just rang them now. Got them to change the address but could not pin them down in regards the time it would be to return the motherboard.


The guy said it could STILL take another 4-6 ****ing weeks.



Fan ****ING tastic.


This people is what you get for purchasing one of the most expensive motherboards ever.
 
So......


I am left with all my i7 bits and no pc. I have no idea when I will be getting the replacement stuff back and all the while my components are haemorraging in value.


I would buy another i7 board but for the fact I simply don't have the cash.


Do you realise how soul destroying it is to be on an old pc lol?


And my copy of Arma II came in the post today. No chance on my current machine.


*vents frustration on his keyboard*.
 
Got my rma back today. Its a chinese board (everything is in the chinese characters) but at least its here.

Now to sell the sod :/
 
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