Asus RMA

mick4545 · 3 Sep 2014 at 15:49

Just filled in a Asus RMA rquest for 2 year old Sabertooth Z77 that has stopped working. The website terminated the request said to contact the seller.

The seller's site (not oc) said 30 day return period over contact manufacturer. Phoned Asus. A pre recorded message said contact seller, then hung up.

I had heard of Asus's 'legendary returns policy' and was not expecting an easy ride, but where now.

mick4545 · 4 Sep 2014 at 19:15

jpod said:
It it's a toughie Mick, how long is their warranty? And how long should a MB last?

2 years is a long time.

Emblazoned on the box, a shield with the words '5 Years Warranty'. I know its marketing BS but one of the selling points of the Sabertooth boards is their durability, 'Military Grade Components', 'Thermal Armour' etc.

mick4545 · 5 Sep 2014 at 09:16

I emailed the seller last night. Had a holding reply within the hour. This morning an email saying they no longer stock the item and offering to pick the board up via City Link and a full refund!

That is service. I'm not allowed to name seller but I'm sure you can guess.

mick4545 · 5 Sep 2014 at 19:08

RobWHS said:
I know where your coming from, that's why I've written to the retailers CEO.
I did this from the information I gathered from another forum regarding a woman with broken Asus tablet. She was fobbed off by both the store and Asus.
Both are a joke......Both have lost my custom.

You seem to have misread my post, I'm praising the etailer.

mick4545 · 6 Sep 2014 at 12:24

Refund transfered into my bank already, £168. They don't pick the board up until Tue. This is above and beyond the call of duty.

Edit: I feel a bit guilty getting a full refund. I've had 2 years good use of the board. The average cost of a used board would have satisfied me.