ASUS ROG PG27UQ - fan noise + shutdown problem

Curtis vincent · 5 Sep 2020 at 16:34

So after my third RMA of this monitor I thought my issue had finally been fixed, there was little to none of the horribly loud fan that plagues this display. Everything worked as it should for the first time since owning it. Welp, after 3 months the monitor has decided that it wants to (in roughly 10 second increments) gradually increase fan speed until it reaches (what I assume) is maximum RPM and then the monitor just shuts down, no power, no display, nothing.

Only way to get the screen back on is by switching off at the plug, waiting a few minutes, and then it can be switched on at the back. But after 5 minutes of use the same thing happens again, effectively rendering the monitor as a £2000 pound paperweight. Safe to say I regret ever buying this display, asus' customer support Is poor at the best of times and for a screen as expensive as this you expect a far better experience than I've had. It frankly is not as advertised. And I'm not going be satisfied with just a mere "refurbished" unit again on RMA at this point.

FYI: this has nothing to do with ocuk I bought the screen from scan, this is just a site with a better forum.

Any advice on how to proceed would be appreciated

Curtis vincent · 5 Sep 2020 at 21:57

JediFragger said:
@ASUS GPU Support I know this is probably not in your remit, but any way you can help this poor fella? The forum would obviously note it if you could

Appreciate that man, quite angry frustrated and upset at this as you can imagine

Curtis vincent · 6 Sep 2020 at 22:41

EsaT said:
Sounds lot like that expensive "Jen-Hsun laughing his way to bank" G-sync module is overheating.
So much for quality for paying that expensive Nvidia tax of getting ball and chain into ankle...

For future reference yes , by immediately idk what to do. This is the third one Ive had replaced now, and this current one that's died is only 3 months old . Would definitely stay away from active cooled monitors in future but when I bought this I didn't know it was active cooled

Would stay completely away from any monitor with hot running active cooling needing stuff.
Even if some processor is cooled enough and with not failing cooler, that much heat is risk for timed break down from nearby capacitors getting cooked up.

Curtis vincent · 7 Sep 2020 at 19:21

Spoke to scan today and they have advised me to seek a refund from ASUS, Which I will be doing. However the pg27uq was of such incredible image quality, that even with a refund, Id have no idea what to get as a replacement.

Curtis vincent · 7 Sep 2020 at 19:46

Definitely one to consider. Just a shame it doesn't seem to have any form of local dimming so HDR performance won't be great

Curtis vincent · 8 Sep 2020 at 08:24

Blowsy said:
Acer Predator X27

From the looks of it they may have discontinued this and the pg27uq. Can't seem to find either in stock anywhere.

Curtis vincent · 8 Sep 2020 at 08:26

Rroff said:
Unless this is happening with other monitors using the module I suspect this is an Asus problem - on the original ROG Swift the main electronics were just slapped in place with a bit of silver tape and there was a problem with heat and current shorting to ground (not sure which way around the problem was - whether the heat caused degradation causing a short or the short caused heat and the component degrading) in one place which was killing them due to poor design despite being a "premium" product and the RMA experience was woeful.

Currently my RMA experience has been we will just keep giving you replacements. But they are always refurbished units that don't seem to have had any work done to them. I waited a day for an email from their complaints department only to be "again advised that I can request a replacement" ‍

Curtis vincent · 10 Sep 2020 at 13:52

I bought the monitor just shy of 2 years ago, it has a year left on warranty. Have had 3 replacements this year, but this particular replacement unit is less than two months old.

Curtis vincent · 26 Sep 2020 at 17:49

3 weeks have now passed, and ive heard zilch from asus apart from "the manager is currently reviewing your case" over a week ago. This thing has been sat on my desk as an expensive paperweight for far too long. Really don't think I will ever buy another asus product. This customer service has been absolutely horrendous.

Curtis vincent · 8 Sep 2022 at 17:12

Lol. Glad it works for you, its been a couple years since I had mine, ASUS ended up giving me a full refund after half a dozen RMA's. It absolutely sucks that a display that expensive required a solution like this