Asus Rog Strix GL702ZC

Roland Katlan · 30 Dec 2019 at 11:06

Hi,
I bought this gaming laptop in June 2018 and since then it performed well until recently. Video and music editing is fine but when gaming I experience random system shutdown. I started monitoring the laptop and while playing CPU is at stable 65-70C my GPU goes up to 90C and when it reaches it shuts down completely. It has AMD RX580 GDDR5 GPU. I tried manually setting the cooling to 100% and it still reaches 80C but it sound like and airplane which is a bit annoying. Does anyone who has similar or same laptop experience this or it just me?
I still has warranty until June. What could be the solution or what should I do?
Thanks in advance.

michty_me · 30 Dec 2019 at 11:17

Roland Katlan said:
Hi,
I bought this gaming laptop in June 2018 and since then it performed well until recently. Video and music editing is fine but when gaming I experience random system shutdown. I started monitoring the laptop and while playing CPU is at stable 65-70C my GPU goes up to 90C and when it reaches it shuts down completely. It has AMD RX580 GDDR5 GPU. I tried manually setting the cooling to 100% and it still reaches 80C but it sound like and airplane which is a bit annoying. Does anyone who has similar or same laptop experience this or it just me?
I still has warranty until June. What could be the solution or what should I do?
Thanks in advance.

You've posted this in a wrong section. I'm sure a mod will be able to move it to the laptop section.
The shutdown will be a thermal shutdown to protect it. It sounds like a poor thermal paste from the factory and it could do with a re-paste.
If you are comfortable enough to do it yourself, Great! If not, I would utilise the warranty while you still have.

Roland Katlan · 30 Dec 2019 at 13:39

Thanks

willhub · 31 Dec 2019 at 08:27

The thermal paste or pads may not be optimal, taking the cooling off and re-pasting is probably a good bet. Noise wise I expect you'll always get a bit of noise laptops generally are like jets when they get going.

philstanbridge · 6 Jan 2020 at 20:51

Does the Asus come with any diagnostic software? Have a look and make sure all the fans are working. You shouldn't need to run it at 100%. It could be that one fan has died and the other is compensating. Check the vents too, make sure they are not blocked or dusty. First things first. Check that first, then perhaps consider reseating and repasting the cpu after.