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Asus warranty transferable?

tankskun

tankskun

tankskun

Associate
Joined
21 Dec 2005
Posts
1,465
Bought a Asus GTX670 from someone else and found out one of the fans is noisy. The card is only 6 months old from purchase date. Does any know if the warranty is transferable? Their support forum is so slow, the website doesn't even load for me :(
 
Asus's customer support/rma service is a bit of a joke even for first time owners. Considering you bought 2nd hand, all I can say is...good luck.

Worst comes to worst, you could always buy a custom cooler to replace the stock one...
 
tankskun said:
Bought a Asus GTX670 from someone else and found out one of the fans is noisy. The card is only 6 months old from purchase date. Does any know if the warranty is transferable? Their support forum is so slow, the website doesn't even load for me :(
Click to expand...

Hello

Usually warranty on all Asus products (except Monitors / Laptops) are dealt with via the supplier / retailer / reseller so as long as you have a receipt from them you should be able to claim warranty from where you purchased it.

As it was 2nd hand sometimes the retailer will want the original purchaser to claim the warranty. It all depends on how strict they are on their RMA policy.

Normally Asus don't offer direct warranty claims from end users. On the occasion they may do but this is something few and far between.

Regards

Bailey
 
Last edited:
Bailey said:
Hello

Usually warranty on all Asus products (except Monitors / Laptops) are dealt with via the supplier / retailer / reseller so as long as you have a receipt from them you should be able to claim warranty from where you purchased it.

Normally Asus don't offer direct warranty claims from end users. On the occasion they may do but this is something few and far between.

Regards

Bailey
Click to expand...
Ah didn't know that...so if someone bought Asus graphic card or motherboard from OcUK, it would be OcUK's responsibility to handle the entire duration of the warranty?
 
We will deal with Asus warranty for the full duration through us on Motherboards and Graphics Cards.

We always have done (well ever since I started here 5 years ago) Not too sure about before my time though :p

Bailey
 
Update.

Received an email from Asus confirming I need to go through the retailer for RMA process. Which I don't even have a receipt for. So sent/begged them to send a replacement fan, as a last chance (which I doubt) before returning to the seller.

Guess I'm going to buy a new card.
 
tankskun said:
Update.

Received an email from Asus confirming I need to go through the retailer for RMA process. Which I don't even have a receipt for. So sent/begged them to send a replacement fan, as a last chance (which I doubt) before returning to the seller.

Guess I'm going to buy a new card.
Click to expand...


Could always buy a third party cooler or check ebay for reference coolers that could fit it. Asus have a really crappy reputation for service to say the least.
 
How big are your testicles?

If you possess balls of steel and a stern poker face then contact ASUS and say that your card which was an xmas present has a fault, explain that it was a gift from a relative who has since passed so you have no way of knowing where it was bought from.

You will eventually be contacted by somebody from their UK service centre in Hemel Hempstead (who normally only deal with retailers) who will explain that in situations like yours or where the retailer is no longer in business the is another option, they will give you an RMA number and ask you to send it to them plus pay £15 shipping via bank transfer so that they can send it on to the repair centre in the Czech Republic, the card will then be repaired and returned to you (or replaced with a refurbished card), will take 2-3 weeks.
 
Looking at third party coolers would simply cost too much, that I may aswell buy a newer faster card. Maybe I can get lucky and find a reference cooler somewhere.
 
ubersonic said:
How big are your testicles?

If you possess balls of steel and a stern poker face then contact ASUS and say that your card which was an xmas present has a fault, explain that it was a gift from a relative who has since passed so you have no way of knowing where it was bought from.

You will eventually be contacted by somebody from their UK service centre in Hemel Hempstead (who normally only deal with retailers) who will explain that in situations like yours or where the retailer is no longer in business the is another option, they will give you an RMA number and ask you to send it to them plus pay £15 shipping via bank transfer so that they can send it on to the repair centre in the Czech Republic, the card will then be repaired and returned to you (or replaced with a refurbished card), will take 2-3 weeks.
Click to expand...



^ Do this :)
 
Bailey said:
Hello

Usually warranty on all Asus products (except Monitors / Laptops) are dealt with via the supplier / retailer / reseller so as long as you have a receipt from them you should be able to claim warranty from where you purchased it.

As it was 2nd hand sometimes the retailer will want the original purchaser to claim the warranty. It all depends on how strict they are on their RMA policy.

Normally Asus don't offer direct warranty claims from end users. On the occasion they may do but this is something few and far between.

Regards

Bailey
Click to expand...


Does that apply to other graphics card manufacturers? Eg MSI or Gigabyte?
 
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