ASUS X570 TUF

shahzad malik · 27 May 2021 at 13:10

Dear all

I just received the above motherboard from Amazon warehouse and tried to connect the CPU but it does not lock. Tried few times but it fails to lock. Thankfully did not press it hard.
Anyway took a pic of motherboard and there are some white stuff sticking to CPU Socket, it looks like toothpaste or maybe its the CPU paste.

. Please check the image for clear understanding.
Could anyone please help.
All I can think of is to use WD 40 on it to remove it. I found the WD40 silicone free or is there a specific one which I need to use.
What do you guys think.

Please advise. Many thanks.

Hawk Tuah · 27 May 2021 at 13:19

If there is something wrong with a newly purchased motherboard, don't do anything other than return it.

Anything you try to do will invalidate the warranty.

shahzad malik · 27 May 2021 at 13:59

I can return it if it comes to that. Got a month to return it.

Craig_d1 · 28 May 2021 at 13:35

if it's amazon, just return and reorder...if you do the return at a drop off point you normally get refunded straight away(ie as soon as they scan it at the drop off point) and then reorder. if you have prime you'll get it tomorrow

phil-k · 3 Jun 2021 at 16:27

if there are any remnants of paste stuck to the socket it is probably a used Amazon return which has just got sent out again

Kostyantyn Maslov · 13 Jun 2021 at 08:35

I would return it

liamstears · 17 Jun 2021 at 04:25

If it's not locking that's quite a serious issue, I would return it if I were you