Reading through the posts in this thread only reinforces my point of how terrible Overclockers have become.
Their Covid-19 Status is green, but my order has yet to be shipped, I had to call to get my confirmation email? (despite no delays in payment - Finance was immediately approved, deposit came out fine too) and I spent around 2-3 hours on hold. On top if the wait time, like others I ended up being cut off as soon as it reached 17:00? I work in a call centre and we work until there are no calls left waiting, to what SLA's do you abide? I'm sure they don't lack capital so hire more staff?!
SCAN seem to operate fine? My friend got his order next day and managed to get through to their customer service team fine. Almost everyone I know who has previously ordered through you has said your service is abysmal nowadays. I would call to put in a complaint but I really wouldn't be surprised if I was either cut off or on hold for another 2-3 hours total.
I am thankful I cancelled my 3080 pre-order through them since the 'Good relationship with Manufacturers' has really helped distribute the surplus of stock they lack. Taking FAR too many pre-orders, overpromising and repeatedly underproviding.
I will be encouraging all of my friends and colleagues to avoid using OcUK services at all costs, until at least some improvement is provided. It's a joke.
All of this considering there's a pandemic and more orders than usual - but there should be change in service or at least a public notice regarding delayed services.
Their Covid-19 Status is green, but my order has yet to be shipped, I had to call to get my confirmation email? (despite no delays in payment - Finance was immediately approved, deposit came out fine too) and I spent around 2-3 hours on hold. On top if the wait time, like others I ended up being cut off as soon as it reached 17:00? I work in a call centre and we work until there are no calls left waiting, to what SLA's do you abide? I'm sure they don't lack capital so hire more staff?!
SCAN seem to operate fine? My friend got his order next day and managed to get through to their customer service team fine. Almost everyone I know who has previously ordered through you has said your service is abysmal nowadays. I would call to put in a complaint but I really wouldn't be surprised if I was either cut off or on hold for another 2-3 hours total.
I am thankful I cancelled my 3080 pre-order through them since the 'Good relationship with Manufacturers' has really helped distribute the surplus of stock they lack. Taking FAR too many pre-orders, overpromising and repeatedly underproviding.
I will be encouraging all of my friends and colleagues to avoid using OcUK services at all costs, until at least some improvement is provided. It's a joke.
All of this considering there's a pandemic and more orders than usual - but there should be change in service or at least a public notice regarding delayed services.
) was for a Socket 939 Athlon 3500+, took it out the box and it had a broken pin. OCUK were not willing to do anything to help even way back then I had to contact AMD about it.